R2600iD controller hangs at terminal message "starting i2..."

  • 447 Views
  • Last Post 24 October 2017
鴻均 葉 posted this 24 October 2017

When booting, a controller would hang at "starting i2..."

and if I remove that controller, then the boot would success.

(Please see the attached image...)

Attached Files

Order By: Standard | Latest | Votes
Venkatachalam Settu posted this 24 October 2017

Hi,

Have you tried to unseat/reseat the controller to see if it works? Is it controller 1 or 2?

What is the light status of the controller?  The light status would be behind the unit.

Thank you.

鴻均 葉 posted this 24 October 2017

Hi,

I had tried:

1. exchanging their ram

2. exchanging their USB DOM

3. upgrading FW to 2017 (latest)

4. exchanging controller socket

5. leaving one controller at a time

But only one works. The another one usually hangs at "starting i2..."

Venkatachalam Settu posted this 24 October 2017

Hi,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue.You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

Close