My Pegasus R4 shows a red power button after the orange (boot up). The hard drives show full activity after boot up but cannot get unit to be seen on the software. I have tried rebooting it by pressing the power button or disconnecting power countless time and nothing changes. I have replaced the hard drives with new ones (WD NAS red drives). Have not seen anything on the forum or google that shows an answer to my question.
Thanks.
Hi Jose,
Could you please go to https://support.promise.com to register your product and create a new support ticket for further investigation.
Please follow the below steps to get the complete subsystem report and attach it to the support ticket for further investigation.
Go to the below link go download the latest version of the utility.
http://promise.com/DownloadFile.aspx?DownloadFileUID=4124
Follow the below step to save the subsystem report for further investigation.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility. - Click on save service report button to save the subsystem report.
Go to the below link to access the KB link to get the step by step instruction on how to upload the files to the support case.
http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/
Regards
Pradeep C
Sorry, I did power off the system by holding the power button for like 30 secs. Once it comes up it goes to RED after the boot sequence.
Hi,
Under the Promise Utility it does not show anything connected.
On the Mac System report it shows the Pegasus R4 on Thunderbolt Bus 0 but under Bus 1 or 2 it shows nothing connected.
Here is the report
Thunderbolt Bus 0:
Vendor Name: Apple Inc.
Device Name: Mac Pro
UID: 0x0001000E0041EB30
Route String: 0
Firmware Version: 19.2
Domain UUID: 125187B7-7777-BE54-B7F0-B3F75925D077
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 20 Gb/s x1
Current Link Width: 0x1
Receptacle: 6
Link Controller Firmware Version: 0.13.0
Port:
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x2
Current Link Width: 0x1
Receptacle: 5
Cable Firmware Version: 1.1.0
Link Controller Firmware Version: 0.13.0
Pegasus R-Series:
Vendor Name: Promise Technology, Inc.
Device Name: Pegasus R-Series
Vendor ID: 0x2
Device ID: 0x1
Device Revision: 0x1
UID: 0x00020000000118F0
Route String: 3
Firmware Version: 22.2
Device Micro Firmware Version: 1.0.0
Port (Upstream):
Status: Device connected
Link Status: 0x2
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 1.4.14
Cable Firmware Version: 1.1.0
Port:
Status: No device connected
Link Status: 0x7
Speed: Up to 10 Gb/s x2
Port Micro Firmware Version: 1.4.14
Thanks
