I have EVERYTHING backed up on my Peg2 R4 and got both my macbook pros stolen:( I got a new Macbook Pro but the apple Thunderbolt 2-3 and LANBO adapters don't boot. I'm interested in getting a Pegasus 3 anyway but how can I get the data from my 2? I understand they can't be daisy chained. Is it possible to just switch out the hard drives with the new Pegasus 3. I'm guessing not...
Pegasus2 R4 not recognized by Thunderbolt 3 new Macbook Pro with T3 adapters.
- 5.3K Views
- Last Post 27 December 2020
Carl Schreiner
posted this
06 May 2018
Ralf Kloepfer
posted this
27 December 2020
I've just checked this PDF, and cannot see my new 16 inch macbook pro on there. Does this mean my P2 R4 RAID is not compatible with my new macbook??!
I bought thunderbolt/usbc adaptor - but my macbook can't see the drive. And the promise utitlity doesn't work either.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4834
A also have the similar problem with my IMAC 2020. I connected 2 Pegasus 2R4 each with the official Thunderbolt Adapter of Apple on the compatibility list. And after some time the just get disconnected and fell in the "red light status". You can just reconnect them and the drive by disconnecting the cables and "restart" them. But thats no stable working situation. I have one backup drive directly connected via USB 3.0 to the IMAC but the thunderbolts are exclusively for the Promise drives. Any suggestions there?
Sol Baish
posted this
11 October 2020
- Last edited 11 October 2020
I've just checked this PDF, and cannot see my new 16 inch macbook pro on there. Does this mean my P2 R4 RAID is not compatible with my new macbook??!
I bought thunderbolt/usbc adaptor - but my macbook can't see the drive. And the promise utitlity doesn't work either.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4834
Shaun N
posted this
07 June 2019
Hi
I also have the same problem - I have just purchased a new macbook pro brand new thunderbolt cable and adapter from apple (as per the compatability list) and am continually having the drive disconnect or not connect at all. I have all the latest drivers installed but this is so frustrating that I have lost many hours of work due to this issue.
If I connect to my old macbook pro with the same thunderbolt cable I have no issues at all. I have already returned the adapter to apple once and even the new adapter continues to have the same problem. Unfortunately I do need to hand my old laptop back to management shortly so will not be able to access any data at all on my drive. Pls help me to find a solution to this. I am using the Pegasus 2 R4 with the 2018 macbook Pro 15"
regards
Shaun
Hi Carl,
We are sorry for the inconvenience caused to you. Could you please make sure to use the compatible adapter for the unit to be recogonized. Kindly go to the link below to download the compatibility list.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4834
The Compatible thunderbolt 2 to thunderbold 3 adapters are present only on our Pegasus 3 compatiblity list. Please make sure to use the compatible hardware for best results.
Yes, you can daisy chain your Pegasus2 unit to your Pegasus3 unit and connect Pegasus3 to your laptop to get the performance.
Kindly make sure to install the compatible drives before connecting your Pegasus3 unit.
Go to the link below to donwload the MAC drivers for Pegasus 2 units.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4533
Regards
Pradeep C
Venkatachalam Settu
posted this
06 May 2018
The issue has been resolved after reseated the thunderbolt cable. It was a Thunderbolt connection issue from your Mac to Pegasus unit.
Carl Schreiner
posted this
06 May 2018
It worked this time:) I had another external hard drive attached and removed it. Wonder if that was the issues? Thank you!
Pradeep Chidambaranath
posted this
06 May 2018
Hi Carl,
When the unit shuts down with in 20 to 30 seconds after powering it up, which means that there is no proper communication happening between the computer and the Pegasus2 unit. Could you please make sure the cables are properly connected at both the ends. Kindly try to mark and remove all the drives from the unit and boot the unit without the drives to see how it works.
Regards
Pradeep C
Carl Schreiner
posted this
06 May 2018
Hmmm... that’s the one I have so I should be able to connect my P2 to my new MacBook Pro with type C port, right? It looks like it tries to boot but shuts off. Any suggestions?
Pradeep Chidambaranath
posted this
06 May 2018
Hi Carl,
Kindly check the attached image. The first Apple adapter listed on the compatibility list under the adapter section is compatible. We have not recevied any compatibility issues with that adapter.
Regards
Pradeep C
Carl Schreiner
posted this
06 May 2018
Thanks for the prompt response. I checked the comparability chart and it seems the only adapter that goes from thunderbolt 2 to type C is the Apple adapter and it doesn’t work. Are there other options that I’m missing?
Pradeep Chidambaranath
posted this
06 May 2018
Hi Carl,
We are sorry for the inconvenience caused to you. Could you please make sure to use the compatible adapter for the unit to be recogonized. Kindly go to the link below to download the compatibility list.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4834
The Compatible thunderbolt 2 to thunderbold 3 adapters are present only on our Pegasus 3 compatiblity list. Please make sure to use the compatible hardware for best results.
Yes, you can daisy chain your Pegasus2 unit to your Pegasus3 unit and connect Pegasus3 to your laptop to get the performance.
Kindly make sure to install the compatible drives before connecting your Pegasus3 unit.
Go to the link below to donwload the MAC drivers for Pegasus 2 units.
https://promise.com/DownloadFile.aspx?DownloadFileUID=4533
Regards
Pradeep C
