I just upgraded to Sierra and now I kernel panic (stack trace right back to the promise pegausus J4 driver) when I book if the J4 is connected.
I have seen responses to El Cap questions just brushing this off as an EOL product, but it's only 3 years old! Not to mention, it wasn't cheap.
I'm hoping that there is some chance someone either plans to fix the driver or knows a workaround.
I have the same problem. If the J4 is not connected, the mac mini works well. When connecting, Sierra crashes.
My J4 is 3 years old, can't image why they would not support this OS. It wasn't cheap.
I'm having the same issue on two seperate machines on my 2014 MBP and 2011 Mac mini. They both have a kernal panic as soon as I plug in the J4
i've the same problem with my MacPro late 2013 and my MacBook Pro 15. I downgraded to El Capitan. I sent an email to the promise support...i hope they have a solution
Mac Mini - same issue
iMac 5K - same thing
And as others here have mentioned, the kernel panic is instantaneous in the same moment when the Pegasus J4 system is plugged in. Promise obviously needs to do something and get it fixed.
Nothing from Promise here. Time to take this to Twitter & Facebook.
Hi,
Please help us with the Mac system profiler so we can check the Kernel logs for what caused the Kenel panics and assist you.
Mac system profiler (Click Apple Icon > About this Mac > More info > System Report > Choose 'File' & 'Save')
You can upload the System profiler to a file sharing service and give us the link or upload it in the forum reply.
Thank you
Here system report from my mac mini
https://dl.dropboxusercontent.com/u/74037489/Mac%20mini.spx
I'm out of office for a couple of days... wish I could help but immediately. I'll upload as soon as I return on Saturday. Hopefully you'll have a cause by then.
Hi again,
here is my system report and the kernel panic log:
https://www.dropbox.com/sh/1brt4nuxyp9uf0x/AACIl84fZ8qeSj9b9kR9oVPva?dl=0
Enjoy ;-)
system report and kernel panic log - MacBook Pro 15" retina
https://www.dropbox.com/sh/gihoa7undckmp23/AABpWz1b2nQW9gKe4GwQJ_XIa?dl=0
here is my system report
iMac 5k end 2015
https://www.dropbox.com/s/2k26pdgvaan12v9/2016.09.21.U0.asl?dl=0
Here is my System report and crash log. I'm on 10.12.1 beta, crashes in the same way.
https://www.dropbox.com/s/6txp83en0lq3ol1/pegasus_j4_crash_and_system_log.zip?dl=0
Same thing here, had to time machine my way back to El Capitan, as I use the J4 every day. I really hope Promise does something about this, and soon.
Promise team is looking at the logs and seeing what we can do. Thank you for all your input.
MBP (Retina mid 2012):
*** Panic Report ***
panic(cpu 2 caller 0xffffff802b53d87b): "Element 0xffffff8041b36e20 from zone kalloc.32 caught being freed to wrong zone kalloc.16\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.20.43/osfmk/kern/zalloc.c:2664
Backtrace (CPU 2), Frame : Return Address
0xffffff8137cb3e00 : 0xffffff802b4f348c
0xffffff8137cb3e80 : 0xffffff802b53d87b
0xffffff8137cb3f60 : 0xffffff802ba83a76
0xffffff8137cb3f80 : 0xffffff7faeb2d8b7
0xffffff8137cb3fa0 : 0xffffff7faeb2e031
0xffffff8137cb3fb0 : 0xffffff802b4a2af7
Kernel Extensions in backtrace:
com.promise.driver.pegasusj4(1.0.43)[FE37EC03-6519-3575-AC09-803968B66428]@0xffffff7faeb21000->0xffffff7faeb40fff
dependency: com.apple.iokit.IOSCSIParallelFamily(3.0.0)[52F1A21B-F265-3D00-8F29-FC5E2B4069BD]@0xffffff7faeb11000
dependency: com.apple.iokit.IOPCIFamily(2.9)[BD255BFB-EC34-3E9A-87F6-5C7C17A39BDA]@0xffffff7fabd32000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
16B2327e
Same here on a iMac 5k late 2014 ...
One more to the J4 crashing a Mac mini...
Maybe while the team are sorting out the issue here they could make this thing bootable too!
Thank you all of your valuable input on this incompatibility problem of the legacy Promise J4 product with the latest Mac OS Sierra.
Promise's engineers already nailed down the root cause and put a fix on it. The patch is being verified and tested. Final fix should be available for public very soon. Please give them a little bit time to complete the test before releasing.
Hi all,
Sorry for the inconvenience. We have driver can fix this issue.
Please try download and install this driver as below link:
http://filecruiser.promise.com.tw/links/6c4022ce-7796-460b-b90c-7600f788dcf5
We will relaese this on our Promise website as soon as we can.
Thank you
Jerry Lin
The drivers worked for me on both of my machines. Thank you for all the help.
Thank you for the update.
Installed the driver on El Capitan and it no errors. J4 is working smoothly. Will try to install Sierra tonight to see if this also solve the Sierra problems.
The drivers worked on Sierra. Thank you.
The drivers worked on Sierra. Thank you.
The drivers worked for me on both of my machines too. Thank you!
Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.
Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.
Just upgraded to the latest macOS Sierra 10.12.1 (stupid me). It worked fine w/ the previous version of Sierra, but seems like the problem is back with this update. PLEASE HALP!
Oh no! I haven't updated yet.
did you try reinstalling the new driver?
Oh no! I haven't updated yet.
did you try reinstalling the new driver?
Hmmm did not try that. I can see if it will help.
It seems that by reinstalling the driver after updating to macOS Sierra 10.12.1 works...so far! If you are updating, just be aware that you'll have to reinstall the new driver. Otherwise, DO NOT UPDATE unless you really really need to. (Turning off automatic updates from here on out.)
I recently tried my Promise Pegasus J4 w/ my Macbook Pro Retina mid-2012 with Sierra 10.12.2 - same thing as many others - kernel crash.
I installed the `J4_MacDrv_V1.0.44_1012.pkg` driver posted in this thread, let it reboot, and it's working like a champ now!
Thanks!
Has anyone tried this driver on High Sierra? I'm considering updating but don't want to lose the ability to use the J4! Love this thing!
Hi, I have been running this driver about since High Sierra was released and had no problems (knock on wood). I would of course not vouch for others...
