Pegasus J4 crashes MacOS Sierra

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  • Last Post 20 May 2018
Rob Bartholomew posted this 21 September 2016

I just upgraded to Sierra and now I kernel panic (stack trace right back to the promise pegausus J4 driver) when I book if the J4 is connected.

I have seen responses to El Cap questions just brushing this off as an EOL product, but it's only 3 years old! Not to mention, it wasn't cheap.

I'm hoping that there is some chance someone either plans to fix the driver or knows a workaround.

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Tom Steenbakkers posted this 21 September 2016

I have the same problem. If the J4 is not connected, the mac mini works well. When connecting, Sierra crashes.

My J4 is 3 years old, can't image why they would not support this OS. It wasn't cheap.

Jordan Thomas posted this 21 September 2016

 

I'm having the same issue on two seperate machines on my 2014 MBP and 2011 Mac mini. They both have a kernal panic as soon as I plug in the J4

Paolo Dalmazi posted this 21 September 2016

i've the same problem with my MacPro late 2013 and my MacBook Pro 15. I downgraded to El Capitan. I sent an email to the promise support...i hope they have a solution

Espen Ekeroth posted this 21 September 2016

Mac Mini - same issue

Markus Draeger posted this 21 September 2016

iMac 5K - same thing

Markus Draeger posted this 21 September 2016

And as others here have mentioned, the kernel panic is instantaneous in the same moment when the Pegasus J4 system is plugged in. Promise obviously needs to do something and get it fixed.

Rob Bartholomew posted this 22 September 2016

Nothing from Promise here. Time to take this to Twitter & Facebook.

Vamsi Krishna posted this 22 September 2016

Hi,

Please help us with the Mac system profiler so we can check the Kernel logs for what caused the Kenel panics and assist you.

Mac system profiler (Click Apple Icon > About this Mac > More info > System Report > Choose 'File' & 'Save')

You can upload the System profiler to a file sharing service and give us the link or upload it in the forum reply.

Thank you

 

 

Espen Ekeroth posted this 22 September 2016

Here system report from my mac mini

https://dl.dropboxusercontent.com/u/74037489/Mac%20mini.spx

https://dl.dropboxusercontent.com/u/74037489/Mac%20mini.spx

Rob Bartholomew posted this 22 September 2016

I'm out of office for a couple of days... wish I could help but immediately. I'll upload as soon as I return on Saturday. Hopefully you'll have a cause by then.

Markus Draeger posted this 22 September 2016

Hi again,

here is my system report and the kernel panic log:

https://www.dropbox.com/sh/1brt4nuxyp9uf0x/AACIl84fZ8qeSj9b9kR9oVPva?dl=0

Enjoy ;-)

Paolo Dalmazi posted this 22 September 2016

system report and kernel panic log - MacBook Pro 15" retina

https://www.dropbox.com/sh/gihoa7undckmp23/AABpWz1b2nQW9gKe4GwQJ_XIa?dl=0

J├╝rgen Kocher-Wittmann posted this 23 September 2016

here is my system report

iMac 5k end 2015

 

https://www.dropbox.com/s/2k26pdgvaan12v9/2016.09.21.U0.asl?dl=0

Jordan Thomas posted this 23 September 2016

Here is my System report and crash log. I'm on 10.12.1 beta, crashes in the same way.

https://www.dropbox.com/s/6txp83en0lq3ol1/pegasus_j4_crash_and_system_log.zip?dl=0

Tom Laurie posted this 23 September 2016

Same thing here, had to time machine my way back to El Capitan, as I use the J4 every day.  I really hope Promise does something about this, and soon.

Philip Wong posted this 23 September 2016

Promise team is looking at the logs and seeing what we can do. Thank you for all your input.

Maxim Saveliev posted this 24 September 2016

MBP (Retina mid 2012):

 

*** Panic Report ***

panic(cpu 2 caller 0xffffff802b53d87b): "Element 0xffffff8041b36e20 from zone kalloc.32 caught being freed to wrong zone kalloc.16\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.20.43/osfmk/kern/zalloc.c:2664

Backtrace (CPU 2), Frame : Return Address

0xffffff8137cb3e00 : 0xffffff802b4f348c 

0xffffff8137cb3e80 : 0xffffff802b53d87b 

0xffffff8137cb3f60 : 0xffffff802ba83a76 

0xffffff8137cb3f80 : 0xffffff7faeb2d8b7 

0xffffff8137cb3fa0 : 0xffffff7faeb2e031 

0xffffff8137cb3fb0 : 0xffffff802b4a2af7 

      Kernel Extensions in backtrace:

         com.promise.driver.pegasusj4(1.0.43)[FE37EC03-6519-3575-AC09-803968B66428]@0xffffff7faeb21000->0xffffff7faeb40fff

            dependency: com.apple.iokit.IOSCSIParallelFamily(3.0.0)[52F1A21B-F265-3D00-8F29-FC5E2B4069BD]@0xffffff7faeb11000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[BD255BFB-EC34-3E9A-87F6-5C7C17A39BDA]@0xffffff7fabd32000

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

16B2327e

Gianluca Fina posted this 24 September 2016

Same here on a iMac 5k late 2014 ... 

Sys Info + Error Log

Damian Groufsky posted this 24 September 2016

One more to the J4 crashing a Mac mini... 

Maybe while the team are sorting out the issue here they could make this thing bootable too!

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Shang Jen Chen posted this 26 September 2016

I'm having the same problem on 2 Mac computers on my MBP 15" Retina and iMac 5k end 2015 . They both have a kernal panic as soon as I plug in the J4 !

 

 

Philip Wong posted this 26 September 2016

Thank you all of your valuable input on this incompatibility problem of the legacy Promise J4 product with the latest Mac OS Sierra.

Promise's engineers already nailed down the root cause and put a fix on it. The patch is being verified and tested. Final fix should be available for public very soon. Please give them a little bit time to complete the test before releasing.

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Jerry Lin posted this 29 September 2016

Hi all,

Sorry for the inconvenience. We have driver can fix this issue.

Please try download and install this driver as below link:

http://filecruiser.promise.com.tw/links/6c4022ce-7796-460b-b90c-7600f788dcf5 

 

We will relaese this on our Promise website as soon as we can.

Thank you

Jerry Lin

 

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Jordan Thomas posted this 29 September 2016

The drivers worked for me on both of my machines. Thank you for all the help.

Pradeep Chidambaranath posted this 29 September 2016

Thank you for the update.

Tom Steenbakkers posted this 29 September 2016

Installed the driver on El Capitan and it no errors. J4 is working smoothly. Will try to install Sierra tonight to see if this also solve the Sierra problems.

Maxim Saveliev posted this 29 September 2016

The drivers worked on Sierra. Thank you.

Tom Steenbakkers posted this 29 September 2016

The drivers worked on Sierra. Thank you.

Sergey Scheglov posted this 29 September 2016

The drivers worked for me on both of my machines too.  Thank you!

Markus Draeger posted this 30 September 2016

Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.

Matthew Maniego posted this 27 October 2016

Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.

 

Just upgraded to the latest macOS Sierra 10.12.1 (stupid me). It worked fine w/ the previous version of Sierra, but seems like the problem is back with this update. PLEASE HALP!

Rob Bartholomew posted this 27 October 2016

Oh no! I haven't updated yet.

did you try reinstalling the new driver?

Matthew Maniego posted this 28 October 2016

Oh no! I haven't updated yet.

did you try reinstalling the new driver?

Hmmm did not try that. I can see if it will help.

Matthew Maniego posted this 28 October 2016

It seems that by reinstalling the driver after updating to macOS Sierra 10.12.1 works...so far! If you are updating, just be aware that you'll have to reinstall the new driver. Otherwise, DO NOT UPDATE unless you really really need to. (Turning off automatic updates from here on out.)

 

Shane Zatezalo posted this 22 December 2016

I recently tried my Promise Pegasus J4 w/ my Macbook Pro Retina mid-2012 with Sierra 10.12.2 - same thing as many others - kernel crash. 

 

I installed the `J4_MacDrv_V1.0.44_1012.pkg` driver posted in this thread, let it reboot, and it's working like a champ now!

Thanks!

 

Matthew Maniego posted this 20 May 2018

Has anyone tried this driver on High Sierra? I'm considering updating but don't want to lose the ability to use the J4! Love this thing!

Markus Draeger posted this 20 May 2018

Hi, I have been running this driver about since High Sierra was released and had no problems (knock on wood). I would of course not vouch for others...

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