Pegasus J4 crashes MacOS Sierra

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  • Last Post 20 May 2018
Rob Bartholomew posted this 21 September 2016

I just upgraded to Sierra and now I kernel panic (stack trace right back to the promise pegausus J4 driver) when I book if the J4 is connected.

I have seen responses to El Cap questions just brushing this off as an EOL product, but it's only 3 years old! Not to mention, it wasn't cheap.

I'm hoping that there is some chance someone either plans to fix the driver or knows a workaround.

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Markus Draeger posted this 20 May 2018

Hi, I have been running this driver about since High Sierra was released and had no problems (knock on wood). I would of course not vouch for others...

Matthew Maniego posted this 20 May 2018

Has anyone tried this driver on High Sierra? I'm considering updating but don't want to lose the ability to use the J4! Love this thing!

Shane Zatezalo posted this 22 December 2016

I recently tried my Promise Pegasus J4 w/ my Macbook Pro Retina mid-2012 with Sierra 10.12.2 - same thing as many others - kernel crash. 

 

I installed the `J4_MacDrv_V1.0.44_1012.pkg` driver posted in this thread, let it reboot, and it's working like a champ now!

Thanks!

 

Matthew Maniego posted this 28 October 2016

It seems that by reinstalling the driver after updating to macOS Sierra 10.12.1 works...so far! If you are updating, just be aware that you'll have to reinstall the new driver. Otherwise, DO NOT UPDATE unless you really really need to. (Turning off automatic updates from here on out.)

 

Matthew Maniego posted this 28 October 2016

Oh no! I haven't updated yet.

did you try reinstalling the new driver?

Hmmm did not try that. I can see if it will help.

Rob Bartholomew posted this 27 October 2016

Oh no! I haven't updated yet.

did you try reinstalling the new driver?

Matthew Maniego posted this 27 October 2016

Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.

 

Just upgraded to the latest macOS Sierra 10.12.1 (stupid me). It worked fine w/ the previous version of Sierra, but seems like the problem is back with this update. PLEASE HALP!

Markus Draeger posted this 30 September 2016

Hello agin and thank you for fixing this! At least on first quick impression it looks like the Pegasus J4 RAID 0 is back and working alright on my iMac 5K Retina (27in, late 2015) with the driver you released.

Sergey Scheglov posted this 29 September 2016

The drivers worked for me on both of my machines too.  Thank you!

Tom Steenbakkers posted this 29 September 2016

The drivers worked on Sierra. Thank you.

Maxim Saveliev posted this 29 September 2016

The drivers worked on Sierra. Thank you.

Tom Steenbakkers posted this 29 September 2016

Installed the driver on El Capitan and it no errors. J4 is working smoothly. Will try to install Sierra tonight to see if this also solve the Sierra problems.

Pradeep Chidambaranath posted this 29 September 2016

Thank you for the update.

Jordan Thomas posted this 29 September 2016

The drivers worked for me on both of my machines. Thank you for all the help.

Jerry Lin posted this 29 September 2016

Hi all,

Sorry for the inconvenience. We have driver can fix this issue.

Please try download and install this driver as below link:

http://filecruiser.promise.com.tw/links/6c4022ce-7796-460b-b90c-7600f788dcf5 

 

We will relaese this on our Promise website as soon as we can.

Thank you

Jerry Lin

 

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Philip Wong posted this 26 September 2016

Thank you all of your valuable input on this incompatibility problem of the legacy Promise J4 product with the latest Mac OS Sierra.

Promise's engineers already nailed down the root cause and put a fix on it. The patch is being verified and tested. Final fix should be available for public very soon. Please give them a little bit time to complete the test before releasing.

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Shang Jen Chen posted this 26 September 2016

I'm having the same problem on 2 Mac computers on my MBP 15" Retina and iMac 5k end 2015 . They both have a kernal panic as soon as I plug in the J4 !

 

 

Damian Groufsky posted this 24 September 2016

One more to the J4 crashing a Mac mini... 

Maybe while the team are sorting out the issue here they could make this thing bootable too!

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Gianluca Fina posted this 24 September 2016

Same here on a iMac 5k late 2014 ... 

Sys Info + Error Log

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