E630F won't spin up SAS drive

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  • Last Post 13 June 2018
Chad Bersche posted this 06 June 2018

I have a E630f, which previously had SATA drives in it, and I'm swapping out to larger capacity SAS.  Is there any reason that the array wouldn't recognize or spin up a SAS drive?  The firmware on the array is quite old, and I'm planning to upgrade it to see if that has anything to do with it, but I can't think that would have much to do with it, since it's just making an electrical connection to the drive.  I've removed the SATA Blackjack adapter on a few of the drive sleds (the array still "knows" about the previous SATA drives in its config, which I'm also going to revert to factory), but when I put in a SAS drive back in the array, the drive lights just don't even come on.  Plugging the drive sled out, the drive doesn't appear to have been spining, either (no rotational momentum).

Ideas?  What should I do next?

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Richard Oettinger posted this 06 June 2018

Hi Chad,

If you are using a 12Gb SAS drive, it will not work with the VTrak backplane if the unit was built before 2016.

Chad Bersche posted this 06 June 2018

Well, they are 12Gb SAS drives.  I'm assuming totally stuck?  There didn't seem to be any documentation stating that limitation anywhere, but confident that the array was pre-2016 just based on the firmware version that's on it.  Is there a way to swap a backplane?

Richard Oettinger posted this 06 June 2018

12G SAS drives werent even on the horizon when that unit was made, so they wont communicate. 8-\

But Promise makes a 6G/12G adapter - sort of like the Blackjacks you pulled. Those will make the drives work...

Chad Bersche posted this 06 June 2018

Do you happen to have a part number or know where I could get them?  I find myself in need of 16 of them now.  Hopefully they won't break the budget! :(

Richard Oettinger posted this 06 June 2018

The PN for a 4-pack of those adapters is X30SAS12DGL

Chad Bersche posted this 13 June 2018

Richard, is there a way to get these directly from Promise?

Richard Oettinger posted this 13 June 2018

AFAIK Promise only sells thru reseller distribution.

Did you inquire at sales@promise.com?

Chad Bersche posted this 13 June 2018

I'll drop them a note and see if they may be able to help.  Thanks much!

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