HOw does one fix the issue when the cli reports swmgmt xml file empty
the UNIT is in production, but we cannot access the WEB interface
can this file be rebuilt by setting a restore option?
vess 1840i how to recover NO web interface, CLI indicates swmgmt.xml file is empty
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- Last Post 17 March 2017
Wray Hutton
posted this
16 March 2017
Raghuraman Kannan
posted this
16 March 2017
Hi Wray,
Can you try making the changes from the CLU ?
Download the product manual from the below link and check the page number 276 for managing the Software Management services.
http://promise.com/DownloadFile.aspx?DownloadFileUID=948
If the problem persists, please open a case @ https://support.promise.com
Thank you
Wray Hutton
posted this
17 March 2017
- Last edited 17 March 2017
When MAKING web server settings
step 1 okay
step 2 fails because swmgt xml file doesn't exist, or is empty complains it can't find '<' char
when attempt to restore to factory defaults
webserver fails to restore
Richard Oettinger
posted this
17 March 2017
I think the only option is to use the CLI command "ptifalsh" to re-load the firmware and see if it restores the file...
Wray Hutton
posted this
17 March 2017
can try this next, would you recommend i copy the data off first?
did you mean ptiflash ?
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R P
posted this
17 March 2017
Hi Wray,
First, let me state that this *might* be a sign of controller failure.
Ignoring that, you should be able to fix this condition by reinstalling the firmware. This will recreate the swmgt.xml file. You can install the firmware from the CLI.
We have a Knowledge Base article on updating the firmware from the CLI.
https://kb.promise.com/thread/how-to-re-flash-my-vtrak-if-i-get-a-bad-flash/
Please download and use the latest firmware from the Promise web page.
If the firmware update fails, then the controller is probably bad.
Regards,
--Rich
Wray Hutton
posted this
17 March 2017
Richard
will do thanks
i fear it is the controller as well, but best to copy of the data first i have 12 sans on line,
will have to wait until next week to copy off the data first
I cannot retrieve the Knowledge Base article the link above is incorrect
and i get not found when i search for it
Thanks
wray
Richard Oettinger
posted this
17 March 2017
Just search for "ptiflash" and you will find that article...
R P
posted this
17 March 2017
Hi Wray,
That's really wierd, I just looked at the article and I verified the link, but now I can't find it in the KB.
At any rate, as Richard O says, you can do a search for 'ptiflash' or 'tftp' and find similar KB articles.
https://kb.promise.com/search/?term=ptiflash
https://kb.promise.com/search/?term=tftp
Backing up your data is a great idea.
A very shot desctiption of the ptiflash update procedure goes like this.
1. Download the latest firmware file
2. Download and run tftpd32, set the 'browse' folder to where you downloaded the firmware files.
3. Make sure that the Vess and your tftp server are on the same subnet, tftp does not work across subnets.
4. Login to the Vess CLI and run the ptiflash command. It will look sinething like this
ptiflash -t -s <IP of your tftp server> -f VessRAID_all_306000010_32mb.img
or, with a bogus IP it looks like this.
ptiflash -t -s 192.168.1.25 -f VessRAID_all_306000010_32mb.img
5. The firmware file will be downloaded and installed, a reboot will required.
Regards,
--Rich
