Updating Queries

  • Last Post 09 March 2017
Justin Brown posted this 09 March 2017

Hi all. This hopefully is pretty basic to resolve, but as I am a film editor I always get nervous doing updates and could not swim my way through all the old help centre reams of technoinfo.

so ..

1. I have switched iMacs and dont have the promise Utility anymore. Download site? I downloadeda 2013 version but on installation it said its too old and might corrupt the system.

2. I want to take out and store my drives and replace them all for a large music festival i create the films for over 5 huge days and nights. Here is last years batch for a bit of light relief:


Firstly i assume you must keep them in the same order from top to bottom.  Once taken out, where is the best place to store the drives? Cant just leave them lying around. Can you get a good storeage case on the market?

3. It currently is setup for editing so I assume the drives are at 7500rpm. No utitlity on this machine as mentioned do cnnot see. So is the R6 capable of using 3tb or 4tb ddrives? I located this compatabilty test document   file:///Users/editing/Downloads/Pegasus+R4_R6+Compatibility+List+v1.17-20160311.pdf and its didnt make any sense to me.

4. Finally, once the drives are replaced, I guess the disk utility from Promise will format and array them as i want.

Thanks for considering all thse basic issues and i hope someone can help.

Many Thanks in advance



My Op System, iMac 27" late 2015:

OS X EL Capitan Version 10.11.6

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 32 GB 1867 MHz DDR3

  Chipset Model: AMD Radeon R9 M3952048 MB

Venkatachalam Settu posted this 09 March 2017

Hi Justin,

1. Please use the below link to download the latest version of Promise Utility.


2. You can keep the drives in any order once it's taken out from the unit but when you use drives into the Pegasus unit, make sure to insert it in the proper order and don't mismatch the drive order. Promise do not recommend any storage case. You can get the storage case based on your project requirement and cost.

3. As per the compatibility list, Pegasus R6 can support 3 TB or 4 TB drives. You can use any of the compatible drives which are in the compatibility list.


4. You need to create a new array using Promise Utility software once replaced all the drives. Please open a case at http://support.promise.com or call us at (408) 228-1500 if you need any assistance.

Thank you.