Hi, I have a Pegasus R6 12TB.
I'm trying to mount it on my MAc Mini, but it say it isn't initialaized.
When I try to do anything with the Promise Application it says "Susbsystem lock by another"
How can I unlock it and format it again?
Thanks
Roy
Susbsystem lock by another?
- 369 Views
- Last Post 20 October 2017
Roy Santoyo
posted this
19 October 2017
Pradeep Chidambaranath
posted this
20 October 2017
Hi Roy,
Please go to https://support.promise.com to register the unit and create a new support ticket with the latest subsystem report for further investigation.
Follow the below step to save the subsystem report for further investigation.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.
Regards
Pradeep C
