Slow read speed and can't log onto webPAM Pro

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  • Last Post 23 January 2017
Graham Davidson posted this 23 January 2017

Hi,

I've got a Pegasus2 R4 and it's running so slow that it's almost unusable now. The Blackmagic disk test has it reading at just 56mb per second while the write speed is over 500mb per second.

I decided to log into WebPam Pro to inspect the individual drives, but chrome gave me a message saying "Refused to connect"

I've got over 2TB free out of 12TB and I'm concerned that one of the drives may be failing.

It's caused me to miss a deadline already this week, so need to get it resolved. The problem has left both both Premiere and Resolve all but unusable.

Any help will be greatly appreciated.

Gra

Venkatachalam Settu posted this 23 January 2017

Hi Graham,

Thank you for choosing Promise Technologies, Inc. for your storage needs.

In order to find the exact problem please send us the latest subsystem report.

Steps to save the subsystem report :

- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report.

Please open a case at http://support.promise.com or call us at (408) 228-1500 to troubleshoot the issue.

Thank you.

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