Re-setting a Vesa R 2000

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  • Last Post 07 July 2017
Iain Wilson posted this 07 July 2017

Hi,

I recently purchased a Vess R2000 secondhand. No one can tell me the passwords to access the NAS or even the IP address or range that it has been configured with.

Is there any way to re-set this box back to factory?

Thanks in advance

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Dinesh Kannusamy posted this 07 July 2017

Hi Lain,

The default virtual management port IP addresses are set to10.0.0.1

If you are able to access the WebPam please use the default user name and password to check if you are able to log in

Username: administrator 

Password: password

Please use the below the link to download the user manual and check Pg#104 to more on Restoring Factory DefaultSettings

https://promise.com/DownloadFile.aspx?DownloadFileUID=1707

For any further assistance, please create a web support ticket in support.promise.co, or contact Promise Tech support

https://promise.com/ContactUS

Regards,

Dinesh.K

Iain Wilson posted this 07 July 2017

Hi Dinesh,

thanks for your reply.

I have the manual and have read all 704 pages of it, in attempt to solve my issue.

I can not access the WebPam and the default IP addresses have been changed.

I was having trouble creating a support ticket as I can not find the serial number, and last time I tried, I can not create a ticket without it.

Regards

Iain Wilson

Dinesh Kannusamy posted this 07 July 2017

Hi Lain,

 

Please contact Peromise Tech Support on 408-228-1500.

 

Regards,

Dinesh.K

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