25 April 2017
Please follow the below mentioned steps and generate the subsystem report of the unit.
- Shutdown the pegasus using the power button
- If it's not working unplug the power cable
- Mark and Remove all the drives from the unit
- Turn ON the unit without the drives
- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report.
Please open a case at http://support.promise.com and attach the report or call us at (408) 228-1500 to troubleshoot the issue.