Promise Utility 32-bit App launches but does not display window(s) running macOS 10.14 Mojave

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  • Last Post 18 June 2018
Barry Sharp posted this 17 June 2018

I'm running 10.14 Mojave and I can launch my Promise Utiulity which BTW is a 32-bit application and it will not display any of its windows for my Pegasus R4, Pegasus2 R6 and Pagasus3 R4.

 

In addition, as it's a 32-bit application Apple states it's not optimized for Mojave and that 32-bit suppoprt will be dropped in future macOS versions.

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Pradeep Chidambaranath posted this 17 June 2018

Hi Barry,

As of now the Pegasus untility is not compatible with MAC OSX 10.14 as the OS is still under beta testing. Kindly try the following to see if you are able to generate the subsystem report using the following commands.

    Open the Mac OS Terminal session: In Finder, go to Applications, then open Utilities, then open Terminal.

    At the "$" prompt, type promiseutil and press Enter. If Promise Utility is installed, this command will change the prompt to "CLIIB>".

    At the "CLIIB>" prompt, type each of the following commands on their own line, pressing Enter after each one:

    subsys -v
    enclosure -v
    ctrl -v
    phydrv -v
    array -v
    logdrv -v
    checktable -l 0
    event
    event -l nvram
    
Once that is done, then in the Applications folder, open TextEdit, and from File select New Document.
Select All from the Terminal window, and Copy the entire terminal session to your clipboard; then, Paste it into the TextEdit document.

Regards
Pradeep C

Barry Sharp posted this 18 June 2018

Here's what was displayed following all your instructions...

Last login: Sun Jun 17 07:40:34 on console

Neptune:~ bxs$ promiseutil

-------------------------------------------------------------

Promise Utility

Version: 4.02.0000.10 Build Date: Dec 22, 2017

-------------------------------------------------------------

 

List available RAID HBAs and Subsystems

===============================================================================

Type  #    Model         Alias                         WWN                 Seq 

===============================================================================

hba   1  * Pegasus R4                                  2000-0001-5554-9b1e  5  

hba   2    Pegasus2 R6                                 2000-0001-5557-5b1d  3  

 

Totally 2 HBA(s) and 0 Subsystem(s)

 

-------------------------------------------------------------

The row with '*' sign refers the current working HBA/Subsystem path

To change the current HBA/Subsystem path, you may use the following command:

  

  spath -a chgpath -t hba|subsys -p <path #>.

 

Type help or ? to display all the available commands

-------------------------------------------------------------

 

cliib> subsys -v

 

-------------------------------------------------------------------------------

Alias: 

Vendor: Promise Technology,Inc.        Model: Pegasus R4

PartNo: F29DS4722000000                SerialNo: M74H12923400161

Rev: A2                                WWN: 2000-0001-5554-9b1e

PDSN: N/A

 

cliib> enclosure -v

 

 

-------------------------------------------------------------------------------

Enclosure Setting:

 

EnclosureId: 1

EnclWarningTempThreshold: 51C/123F     EnclCriticalTempThreshold: 56C/132F

CtrlWarningTempThreshold: 64C/147F     CtrlCriticalTempThreshold: 69C/156F

 

 

-------------------------------------------------------------------------------

Enclosure Info and Status:

 

EnclosureId: 1

EnclosureType: Pegasus R4

SEPFwVersion: 1.00

MaxNumOfControllers: 1                 MaxNumOfPhyDrvSlots: 4

MaxNumOfFans: 1                        MaxNumOfBlowers: 0

MaxNumOfTempSensors: 2                 MaxNumOfPSUs: 1

MaxNumOfBatteries: 0                   MaxNumOfVoltageSensors: 3

 

===============================================================================

PSU       Status                        

===============================================================================

1         Powered On and Functional     

 

===============================================================================

Fan Location        FanStatus             HealthyThreshold  CurrentFanSpeed 

===============================================================================

1   Backplane       Functional            > 500 RPM         1100 RPM        

 

===============================================================================

TemperatureSensor   Location       HealthThreshold   CurrentTemp    Status    

===============================================================================

1                   Controller     < 64C/147F        59C/138F       normal    

2                   Backplane      < 51C/123F        44C/111F       normal    

 

===============================================================================

VoltageSensor  Type    HealthyThreshold         CurrentVoltage  Status         

===============================================================================

1              3.3V    +/- 5% (3.13 - 3.46) V   3.3V            Operational    

2              5.0V    +/- 5% (4.75 - 5.25) V   5.0V            Operational    

3              12.0V   +/- 8% (11.04 - 12.96) V 12.1V           Operational    

 

cliib> ctrl -v

 

-------------------------------------------------------------------------------

CtrlId: 1

Alias: 

OperationalStatus: OK                  PowerOnTime: 11 hours 42 minutes

LUNAffinity: N/A                       LunmappingMethod: WWN Based

CacheUsagePercentage: 0%               DirtyCachePercentage: 0%

 

Vendor: PROMISE                        Model: Pegasus R4

PartNo: F29DS4722000000                SerialNo: M74H12923400161

HWRev: A2                              WWN: 2000-0001-5554-9b1e

CmdProtocol: SCSI-3

MemType: DDR SDRAM                     MemSize: 512MB

FlashType: Flash Memory                FlashSize: 8MB

NVRAMType: FRAM                        NVRAMSize: 32KB

BootLoaderVersion: 5.04.0000.61        BootLoaderBuildDate: Dec 26, 2016

FirmwareVersion: 5.04.0000.61          FirmwareBuildDate: Dec 26, 2016

SoftwareVersion: 5.04.0000.61          SoftwareBuildDate: Dec 26, 2016

BIOSVersion: 5.04.0000.61              BIOSBuildDate: Dec 26, 2016

SingleImageVersion: 5.04.0000.61       SingleImageBuildDate: Dec 26, 2016

CtrlCPLDVersion: 0.08

 

DiskArrayPresent: 1                    OverallRAIDStatus: OK

LogDrvPresent: 3                       LogDrvOnline: 3

LogDrvOffline: 0                       LogDrvCritical: 0

PhyDrvPresent: 4                       PhyDrvOnline: 4

PhyDrvOffline: 0                       PhyDrvPFA: 0

GlobalSparePresent: 0                  DedicatedSparePresent: 0

RevertibleGlobalSparePresent: 0        RevertibleDedicatedSparePresent: 0

RevertibleGlobalSpareUsed: 0           RevertibleDedicatedSpareUsed: 0

 

WriteThroughMode: No                   MaxSectorSize: 4KB

PreferredCacheLineSize: 64 KB          CacheLineSize: 64 KB

Coercion: Enabled                      CoercionMethod: GBTruncate

SMART: Enabled                         SMARTPollingInterval: 58017211 minutes

MigrationStorage: DDF                  CacheFlushInterval: 3 second(s)

PollInterval: 15 second(s)             AdaptiveWBCache: Disabled

ForcedReadAhead: Enabled

 

PowerSavingLevel: 0                    SpindownType: N/A

IdleTimeToParkRwHeads: Never           IdleTimeToLowerRotationSpeed: Never

IdleTimeToSpinDown: Never

 

SGPIOBackPlane: Default/Generic (0)    SASReadyLED: Off

SpinUpDelay: 0 millisecond             PowerManagement: Enable

 

SecurityAdminPassword: N/A

 

PciFuncAddr: N/A                       PciLinkSpeed: N/A

PciLinkWidth: N/A

 

cliib> phydrv -v

 

-------------------------------------------------------------------------------

PdId: 1

OperationalStatus: OK

Alias: 

PhysicalCapacity: 3TB                  ConfigurableCapacity: 3TB

UsedCapacity: 3TB                      LogicalBlockSize: 512Bytes

ConfigStatus: Array0 No.0              Location: Encl1 Slot1

ModelNo: TOSHIBA DT01ACA3

SerialNo: X5AHXGKKS                    FirmwareVersion: MX6OABB0

DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8

WriteCacheSupport: Yes                 WriteCache: Enabled

RLACacheSupport: Yes                   RLACache: Enabled

SMARTFeatureSetSupport: Yes

SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes

CmdQueuingSupport: NCQ                 CmdQueuing: Enabled

CmdQueueDepth: 32                      MediumErrorThreshold: 0

Errors: 0                              NonRWErrors: 0

ReadErrors: 0                          WriteErrors: 0

PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes

DriveTemperature: 39C/102F             ReferenceDriveTemperature: N/A

Flags: N/A                             LastUnconfiguredFragement: N/A

PhysicalSectorSize: 0Byte

 

-------------------------------------------------------------------------------

PdId: 2

OperationalStatus: OK

Alias: 

PhysicalCapacity: 3TB                  ConfigurableCapacity: 3TB

UsedCapacity: 3TB                      LogicalBlockSize: 512Bytes

ConfigStatus: Array0 No.1              Location: Encl1 Slot2

ModelNo: TOSHIBA DT01ACA3

SerialNo: X5AHXENKS                    FirmwareVersion: MX6OABB0

DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8

WriteCacheSupport: Yes                 WriteCache: Enabled

RLACacheSupport: Yes                   RLACache: Enabled

SMARTFeatureSetSupport: Yes

SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes

CmdQueuingSupport: NCQ                 CmdQueuing: Enabled

CmdQueueDepth: 32                      MediumErrorThreshold: 0

Errors: 0                              NonRWErrors: 0

ReadErrors: 0                          WriteErrors: 0

PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes

DriveTemperature: 37C/98F              ReferenceDriveTemperature: N/A

Flags: N/A                             LastUnconfiguredFragement: N/A

PhysicalSectorSize: 0Byte

 

-------------------------------------------------------------------------------

PdId: 3

OperationalStatus: OK

Alias: 

PhysicalCapacity: 3TB                  ConfigurableCapacity: 3TB

UsedCapacity: 3TB                      LogicalBlockSize: 512Bytes

ConfigStatus: Array0 No.2              Location: Encl1 Slot3

ModelNo: TOSHIBA DT01ACA3

SerialNo: X5AHY5MKS                    FirmwareVersion: MX6OABB0

DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8

WriteCacheSupport: Yes                 WriteCache: Enabled

RLACacheSupport: Yes                   RLACache: Enabled

SMARTFeatureSetSupport: Yes

SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes

CmdQueuingSupport: NCQ                 CmdQueuing: Enabled

CmdQueueDepth: 32                      MediumErrorThreshold: 0

Errors: 0                              NonRWErrors: 0

ReadErrors: 0                          WriteErrors: 0

PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes

DriveTemperature: 37C/98F              ReferenceDriveTemperature: N/A

Flags: N/A                             LastUnconfiguredFragement: N/A

PhysicalSectorSize: 0Byte

 

-------------------------------------------------------------------------------

PdId: 4

OperationalStatus: OK

Alias: 

PhysicalCapacity: 3TB                  ConfigurableCapacity: 3TB

UsedCapacity: 3TB                      LogicalBlockSize: 512Bytes

ConfigStatus: Array0 No.3              Location: Encl1 Slot4

ModelNo: TOSHIBA DT01ACA3

SerialNo: X5AHY4AKS                    FirmwareVersion: MX6OABB0

DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8

WriteCacheSupport: Yes                 WriteCache: Enabled

RLACacheSupport: Yes                   RLACache: Enabled

SMARTFeatureSetSupport: Yes

SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes

CmdQueuingSupport: NCQ                 CmdQueuing: Enabled

CmdQueueDepth: 32                      MediumErrorThreshold: 0

Errors: 0                              NonRWErrors: 0

ReadErrors: 0                          WriteErrors: 0

PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes

DriveTemperature: 37C/98F              ReferenceDriveTemperature: N/A

Flags: N/A                             LastUnconfiguredFragement: N/A

PhysicalSectorSize: 0Byte

 

cliib> array -v

 

-------------------------------------------------------------------------------

DaId: 0

OperationalStatus: OK

Alias: PEG4

PhysicalCapacity: 12TB                 ConfigurableCapacity: 12TB

FreeCapacity: 0Byte                    MaxContiguousCapacity: 0Byte

AvailableRAIDLevels: 0 5 6 10 1E

PDM: Enabled                           MediaPatrol: Enabled

NumberOfPhysicalDrives: 4              NumberOfLogicalDrives: 3

NumberOfDedicatedSpares: 0

UserSetPowerSavingLevel: 0             CurrentPowerSavingLevel: 0

PowerManagement: Enabled

 

Physical Drives in the Array:  

===============================================================================

SeqNo PdId CfgCapacity FreeCapacity OpStatus                                   

===============================================================================

0     1    3TB         471.04KB     OK                                         

1     2    3TB         471.04KB     OK                                         

2     3    3TB         471.04KB     OK                                         

3     4    3TB         471.04KB     OK                                         

 

Logical Drives in the Array:  

===============================================================================

LdId Alias          RAIDLevel Capacity  OpStatus                               

===============================================================================

0    PEG4_1_RAID5   RAID5     4TB       OK                                     

1    PEG4_2_RAID5   RAID5     4TB       OK                                     

2    PEG4_3_Stripe  RAID0     1.33TB    OK                                     

 

Available Spares to the Array:  

===============================================================================

Id  OpStatus  PdId CfgCapacity Revertible Type      DedicatedToArray          

===============================================================================

No spare drive available in the array

 

cliib> logdrv -v

 

-------------------------------------------------------------------------------

LdId: 0

ArrayId: 0                             SYNCed: Yes

OperationalStatus: OK

Alias: PEG4_1_RAID5                    TRIMSupport: Not Support TRIM

SerialNo: 000000000000000000000000DF720ACD43FA19AD

WWN: 22a1-0001-5586-ee4b               PreferredCtrlId: N/A

RAIDLevel: RAID5                       StripeSize: 128KB

Capacity: 4TB                          PhysicalCapacity: 5.33TB

ReadPolicy: ReadAhead                  WritePolicy: WriteBack

CurrentWritePolicy: WriteBack

NumOfUsedPD: 4                         NumOfAxles: 1

SectorSize: 512Bytes                   RAID5&6Algorithm: right asymmetric (4)

TolerableNumOfDeadDrivesPerAxle: 1     ParityPace: N/A

CodecScheme: N/A

 

-------------------------------------------------------------------------------

LdId: 1

ArrayId: 0                             SYNCed: Yes

OperationalStatus: OK

Alias: PEG4_2_RAID5                    TRIMSupport: Not Support TRIM

SerialNo: 0000000000000000000000004403C7B5A88BD595

WWN: 228d-0001-5530-ff2a               PreferredCtrlId: N/A

RAIDLevel: RAID5                       StripeSize: 128KB

Capacity: 4TB                          PhysicalCapacity: 5.33TB

ReadPolicy: ReadAhead                  WritePolicy: WriteBack

CurrentWritePolicy: WriteBack

NumOfUsedPD: 4                         NumOfAxles: 1

SectorSize: 512Bytes                   RAID5&6Algorithm: right asymmetric (4)

TolerableNumOfDeadDrivesPerAxle: 1     ParityPace: N/A

CodecScheme: N/A

 

-------------------------------------------------------------------------------

LdId: 2

ArrayId: 0                             SYNCed: Yes

OperationalStatus: OK

Alias: PEG4_3_Stripe                   TRIMSupport: Not Support TRIM

SerialNo: 000000000000000000000000EE8882FA521891DA

WWN: 22ac-0001-5500-cb0f               PreferredCtrlId: N/A

RAIDLevel: RAID0                       StripeSize: 128KB

Capacity: 1.33TB                       PhysicalCapacity: 1.33TB

ReadPolicy: ReadAhead                  WritePolicy: WriteBack

CurrentWritePolicy: WriteBack

NumOfUsedPD: 4                         NumOfAxles: 1

SectorSize: 512Bytes                   RAID5&6Algorithm: N/A

TolerableNumOfDeadDrivesPerAxle: 0     ParityPace: N/A

CodecScheme: N/A

 

cliib> checktable -l 0

Ld Id: 0

===============================================================================

No read check table entry available

===============================================================================

No write check table entry available

===============================================================================

No inconsistent block table entry available

 

cliib> event

===============================================================================

Seq   Device          Severity TimeStamp             Description               

===============================================================================

0     Ctrl 1          Info     Jun 17, 2018 07:39:47 The system is started     

1     SEP 1           Info     Jun 17, 2018 07:39:47 SEP is found              

 

cliib> event -l nvram

===============================================================================

Seq   Device          Severity TimeStamp             Description               

===============================================================================

2323  Ctrl 1          Info     Jun 8, 2018 14:24:58  The system is started     

2324  Ctrl 1          Info     Jun 8, 2018 14:40:58  The system is stopped     

2325  Ctrl 1          Info     Jun 8, 2018 14:44:13  The system is started     

2326  Ctrl 1          Warning  Jun 8, 2018 15:13:21  Last shutdown is abnormal 

2327  Ctrl 1          Info     Jun 8, 2018 15:13:27  The system is started     

2328  Ctrl 1          Warning  Jun 8, 2018 15:25:35  Last shutdown is abnormal 

2329  Ctrl 1          Info     Jun 8, 2018 15:25:41  The system is started     

2330  Ctrl 1          Warning  Dec 31, 1969 16:00:01 Last shutdown is abnormal 

2331  Ctrl 1          Info     Jun 8, 2018 15:58:24  The system is started     

2332  Ctrl 1          Warning  Jun 8, 2018 16:07:59  Last shutdown is abnormal 

2333  Ctrl 1          Info     Jun 8, 2018 16:08:05  The system is started     

2334  Ctrl 1          Warning  Jun 8, 2018 16:46:44  Last shutdown is abnormal 

2335  Ctrl 1          Info     Jun 8, 2018 16:46:50  The system is started     

2336  Ctrl 1          Info     Jun 8, 2018 17:26:21  The system is stopped     

2337  Ctrl 1          Info     Jun 8, 2018 17:31:00  The system is started     

2338  Ctrl 1          Info     Jun 8, 2018 18:50:18  The system is stopped     

2339  Ctrl 1          Info     Jun 8, 2018 19:04:55  The system is started     

2340  Ctrl 1          Warning  Jun 8, 2018 19:29:29  Last shutdown is abnormal 

2341  Ctrl 1          Info     Jun 8, 2018 19:29:35  The system is started     

2342  Ctrl 1          Warning  Jun 8, 2018 20:26:41  Last shutdown is abnormal 

2343  Ctrl 1          Info     Jun 8, 2018 20:26:47  The system is started     

2344  Ctrl 1          Info     Jun 8, 2018 20:28:35  The system is stopped     

2345  Ctrl 1          Info     Jun 9, 2018 06:27:43  The system is started     

2346  Ctrl 1          Info     Jun 9, 2018 17:48:51  The system is stopped     

2347  Ctrl 1          Info     Jun 9, 2018 17:54:20  The system is started     

2348  Ctrl 1          Info     Jun 9, 2018 18:00:43  The system is stopped     

2349  Ctrl 1          Info     Jun 9, 2018 18:02:23  The system is started     

2350  Ctrl 1          Warning  Jun 9, 2018 18:04:40  Last shutdown is abnormal 

2351  Ctrl 1          Info     Jun 9, 2018 18:04:46  The system is started     

2352  Ctrl 1          Warning  Jun 9, 2018 19:04:17  Last shutdown is abnormal 

2353  Ctrl 1          Info     Jun 9, 2018 19:04:23  The system is started     

2354  Ctrl 1          Warning  Jun 9, 2018 19:26:24  Last shutdown is abnormal 

2355  Ctrl 1          Info     Jun 9, 2018 19:26:30  The system is started     

2356  Ctrl 1          Warning  Jun 9, 2018 20:08:10  Last shutdown is abnormal 

2357  Ctrl 1          Info     Jun 9, 2018 20:08:16  The system is started     

2358  Ctrl 1          Warning  Jun 9, 2018 20:23:53  Last shutdown is abnormal 

2359  Ctrl 1          Info     Jun 9, 2018 20:23:59  The system is started     

2360  Ctrl 1          Warning  Jun 9, 2018 20:26:35  Last shutdown is abnormal 

2361  Ctrl 1          Info     Jun 9, 2018 20:26:41  The system is started     

2362  Ctrl 1          Warning  Jun 9, 2018 20:40:04  Last shutdown is abnormal 

2363  Ctrl 1          Info     Jun 9, 2018 20:40:10  The system is started     

2364  Ctrl 1          Info     Jun 9, 2018 21:23:42  The system is stopped     

2365  Ctrl 1          Info     Jun 9, 2018 21:27:18  The system is started     

2366  Ctrl 1          Info     Jun 9, 2018 21:54:29  The system is stopped     

2367  Ctrl 1          Info     Jun 11, 2018 13:48:15 The system is started     

2368  Ctrl 1          Info     Jun 11, 2018 17:39:32 The system is stopped     

2369  Ctrl 1          Info     Jun 11, 2018 17:42:19 The system is started     

2370  Ctrl 1          Info     Jun 11, 2018 20:37:18 The system is stopped     

2371  Ctrl 1          Info     Jun 12, 2018 05:16:47 The system is started     

2372  Ctrl 1          Info     Jun 12, 2018 21:26:55 The system is stopped     

2373  Ctrl 1          Info     Jun 13, 2018 05:16:40 The system is started     

2374  Ctrl 1          Info     Jun 13, 2018 21:20:13 The system is stopped     

2375  Ctrl 1          Info     Jun 14, 2018 05:17:07 The system is started     

2376  Ctrl 1          Info     Jun 14, 2018 13:36:12 The system is stopped     

2377  Ctrl 1          Info     Jun 14, 2018 17:54:18 The system is started     

2378  Ctrl 1          Info     Jun 14, 2018 22:07:13 The system is stopped     

2379  Ctrl 1          Info     Jun 15, 2018 05:17:02 The system is started     

2380  Ctrl 1          Info     Jun 15, 2018 21:19:58 The system is stopped     

2381  Ctrl 1          Info     Jun 16, 2018 05:16:59 The system is started     

2382  Ctrl 1          Info     Jun 16, 2018 12:26:10 The system is stopped     

2383  Ctrl 1          Info     Jun 16, 2018 13:33:16 The system is started     

2384  Ctrl 1          Info     Jun 16, 2018 21:45:52 The system is stopped     

2385  Ctrl 1          Info     Jun 17, 2018 07:39:47 The system is started     

 

 

cliib> 

 

Barry Sharp posted this 18 June 2018

So what was all that about.... Is it simply some data for you to examine ?

Close