I'm running 10.14 Mojave and I can launch my Promise Utiulity which BTW is a 32-bit application and it will not display any of its windows for my Pegasus R4, Pegasus2 R6 and Pagasus3 R4.
In addition, as it's a 32-bit application Apple states it's not optimized for Mojave and that 32-bit suppoprt will be dropped in future macOS versions.
Hi Barry,
As of now the Pegasus untility is not compatible with MAC OSX 10.14 as the OS is still under beta testing. Kindly try the following to see if you are able to generate the subsystem report using the following commands.
Open the Mac OS Terminal session: In Finder, go to Applications, then open Utilities, then open Terminal.
At the "$" prompt, type promiseutil and press Enter. If Promise Utility is installed, this command will change the prompt to "CLIIB>".
At the "CLIIB>" prompt, type each of the following commands on their own line, pressing Enter after each one:
subsys -v
enclosure -v
ctrl -v
phydrv -v
array -v
logdrv -v
checktable -l 0
event
event -l nvram
Once that is done, then in the Applications folder, open TextEdit, and from File select New Document.
Select All from the Terminal window, and Copy the entire terminal session to your clipboard; then, Paste it into the TextEdit document.
Regards
Pradeep C
Here's what was displayed following all your instructions...
Last login: Sun Jun 17 07:40:34 on console
Neptune:~ bxs$ promiseutil
-------------------------------------------------------------
Promise Utility
Version: 4.02.0000.10 Build Date: Dec 22, 2017
-------------------------------------------------------------
List available RAID HBAs and Subsystems
===============================================================================
Type # Model Alias WWN Seq
===============================================================================
hba 1 * Pegasus R4 2000-0001-5554-9b1e 5
hba 2 Pegasus2 R6 2000-0001-5557-5b1d 3
Totally 2 HBA(s) and 0 Subsystem(s)
-------------------------------------------------------------
The row with '*' sign refers the current working HBA/Subsystem path
To change the current HBA/Subsystem path, you may use the following command:
spath -a chgpath -t hba|subsys -p <path #>.
Type help or ? to display all the available commands
-------------------------------------------------------------
cliib> subsys -v
-------------------------------------------------------------------------------
Alias:
Vendor: Promise Technology,Inc. Model: Pegasus R4
PartNo: F29DS4722000000 SerialNo: M74H12923400161
Rev: A2 WWN: 2000-0001-5554-9b1e
PDSN: N/A
cliib> enclosure -v
-------------------------------------------------------------------------------
Enclosure Setting:
EnclosureId: 1
EnclWarningTempThreshold: 51C/123F EnclCriticalTempThreshold: 56C/132F
CtrlWarningTempThreshold: 64C/147F CtrlCriticalTempThreshold: 69C/156F
-------------------------------------------------------------------------------
Enclosure Info and Status:
EnclosureId: 1
EnclosureType: Pegasus R4
SEPFwVersion: 1.00
MaxNumOfControllers: 1 MaxNumOfPhyDrvSlots: 4
MaxNumOfFans: 1 MaxNumOfBlowers: 0
MaxNumOfTempSensors: 2 MaxNumOfPSUs: 1
MaxNumOfBatteries: 0 MaxNumOfVoltageSensors: 3
===============================================================================
PSU Status
===============================================================================
1 Powered On and Functional
===============================================================================
Fan Location FanStatus HealthyThreshold CurrentFanSpeed
===============================================================================
1 Backplane Functional > 500 RPM 1100 RPM
===============================================================================
TemperatureSensor Location HealthThreshold CurrentTemp Status
===============================================================================
1 Controller < 64C/147F 59C/138F normal
2 Backplane < 51C/123F 44C/111F normal
===============================================================================
VoltageSensor Type HealthyThreshold CurrentVoltage Status
===============================================================================
1 3.3V +/- 5% (3.13 - 3.46) V 3.3V Operational
2 5.0V +/- 5% (4.75 - 5.25) V 5.0V Operational
3 12.0V +/- 8% (11.04 - 12.96) V 12.1V Operational
cliib> ctrl -v
-------------------------------------------------------------------------------
CtrlId: 1
Alias:
OperationalStatus: OK PowerOnTime: 11 hours 42 minutes
LUNAffinity: N/A LunmappingMethod: WWN Based
CacheUsagePercentage: 0% DirtyCachePercentage: 0%
Vendor: PROMISE Model: Pegasus R4
PartNo: F29DS4722000000 SerialNo: M74H12923400161
HWRev: A2 WWN: 2000-0001-5554-9b1e
CmdProtocol: SCSI-3
MemType: DDR SDRAM MemSize: 512MB
FlashType: Flash Memory FlashSize: 8MB
NVRAMType: FRAM NVRAMSize: 32KB
BootLoaderVersion: 5.04.0000.61 BootLoaderBuildDate: Dec 26, 2016
FirmwareVersion: 5.04.0000.61 FirmwareBuildDate: Dec 26, 2016
SoftwareVersion: 5.04.0000.61 SoftwareBuildDate: Dec 26, 2016
BIOSVersion: 5.04.0000.61 BIOSBuildDate: Dec 26, 2016
SingleImageVersion: 5.04.0000.61 SingleImageBuildDate: Dec 26, 2016
CtrlCPLDVersion: 0.08
DiskArrayPresent: 1 OverallRAIDStatus: OK
LogDrvPresent: 3 LogDrvOnline: 3
LogDrvOffline: 0 LogDrvCritical: 0
PhyDrvPresent: 4 PhyDrvOnline: 4
PhyDrvOffline: 0 PhyDrvPFA: 0
GlobalSparePresent: 0 DedicatedSparePresent: 0
RevertibleGlobalSparePresent: 0 RevertibleDedicatedSparePresent: 0
RevertibleGlobalSpareUsed: 0 RevertibleDedicatedSpareUsed: 0
WriteThroughMode: No MaxSectorSize: 4KB
PreferredCacheLineSize: 64 KB CacheLineSize: 64 KB
Coercion: Enabled CoercionMethod: GBTruncate
SMART: Enabled SMARTPollingInterval: 58017211 minutes
MigrationStorage: DDF CacheFlushInterval: 3 second(s)
PollInterval: 15 second(s) AdaptiveWBCache: Disabled
ForcedReadAhead: Enabled
PowerSavingLevel: 0 SpindownType: N/A
IdleTimeToParkRwHeads: Never IdleTimeToLowerRotationSpeed: Never
IdleTimeToSpinDown: Never
SGPIOBackPlane: Default/Generic (0) SASReadyLED: Off
SpinUpDelay: 0 millisecond PowerManagement: Enable
SecurityAdminPassword: N/A
PciFuncAddr: N/A PciLinkSpeed: N/A
PciLinkWidth: N/A
cliib> phydrv -v
-------------------------------------------------------------------------------
PdId: 1
OperationalStatus: OK
Alias:
PhysicalCapacity: 3TB ConfigurableCapacity: 3TB
UsedCapacity: 3TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.0 Location: Encl1 Slot1
ModelNo: TOSHIBA DT01ACA3
SerialNo: X5AHXGKKS FirmwareVersion: MX6OABB0
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 0
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 39C/102F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 2
OperationalStatus: OK
Alias:
PhysicalCapacity: 3TB ConfigurableCapacity: 3TB
UsedCapacity: 3TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.1 Location: Encl1 Slot2
ModelNo: TOSHIBA DT01ACA3
SerialNo: X5AHXENKS FirmwareVersion: MX6OABB0
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 0
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 37C/98F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 3
OperationalStatus: OK
Alias:
PhysicalCapacity: 3TB ConfigurableCapacity: 3TB
UsedCapacity: 3TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.2 Location: Encl1 Slot3
ModelNo: TOSHIBA DT01ACA3
SerialNo: X5AHY5MKS FirmwareVersion: MX6OABB0
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 0
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 37C/98F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 4
OperationalStatus: OK
Alias:
PhysicalCapacity: 3TB ConfigurableCapacity: 3TB
UsedCapacity: 3TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.3 Location: Encl1 Slot4
ModelNo: TOSHIBA DT01ACA3
SerialNo: X5AHY4AKS FirmwareVersion: MX6OABB0
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 0
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 37C/98F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
cliib> array -v
-------------------------------------------------------------------------------
DaId: 0
OperationalStatus: OK
Alias: PEG4
PhysicalCapacity: 12TB ConfigurableCapacity: 12TB
FreeCapacity: 0Byte MaxContiguousCapacity: 0Byte
AvailableRAIDLevels: 0 5 6 10 1E
PDM: Enabled MediaPatrol: Enabled
NumberOfPhysicalDrives: 4 NumberOfLogicalDrives: 3
NumberOfDedicatedSpares: 0
UserSetPowerSavingLevel: 0 CurrentPowerSavingLevel: 0
PowerManagement: Enabled
Physical Drives in the Array:
===============================================================================
SeqNo PdId CfgCapacity FreeCapacity OpStatus
===============================================================================
0 1 3TB 471.04KB OK
1 2 3TB 471.04KB OK
2 3 3TB 471.04KB OK
3 4 3TB 471.04KB OK
Logical Drives in the Array:
===============================================================================
LdId Alias RAIDLevel Capacity OpStatus
===============================================================================
0 PEG4_1_RAID5 RAID5 4TB OK
1 PEG4_2_RAID5 RAID5 4TB OK
2 PEG4_3_Stripe RAID0 1.33TB OK
Available Spares to the Array:
===============================================================================
Id OpStatus PdId CfgCapacity Revertible Type DedicatedToArray
===============================================================================
No spare drive available in the array
cliib> logdrv -v
-------------------------------------------------------------------------------
LdId: 0
ArrayId: 0 SYNCed: Yes
OperationalStatus: OK
Alias: PEG4_1_RAID5 TRIMSupport: Not Support TRIM
SerialNo: 000000000000000000000000DF720ACD43FA19AD
WWN: 22a1-0001-5586-ee4b PreferredCtrlId: N/A
RAIDLevel: RAID5 StripeSize: 128KB
Capacity: 4TB PhysicalCapacity: 5.33TB
ReadPolicy: ReadAhead WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4 NumOfAxles: 1
SectorSize: 512Bytes RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1 ParityPace: N/A
CodecScheme: N/A
-------------------------------------------------------------------------------
LdId: 1
ArrayId: 0 SYNCed: Yes
OperationalStatus: OK
Alias: PEG4_2_RAID5 TRIMSupport: Not Support TRIM
SerialNo: 0000000000000000000000004403C7B5A88BD595
WWN: 228d-0001-5530-ff2a PreferredCtrlId: N/A
RAIDLevel: RAID5 StripeSize: 128KB
Capacity: 4TB PhysicalCapacity: 5.33TB
ReadPolicy: ReadAhead WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4 NumOfAxles: 1
SectorSize: 512Bytes RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1 ParityPace: N/A
CodecScheme: N/A
-------------------------------------------------------------------------------
LdId: 2
ArrayId: 0 SYNCed: Yes
OperationalStatus: OK
Alias: PEG4_3_Stripe TRIMSupport: Not Support TRIM
SerialNo: 000000000000000000000000EE8882FA521891DA
WWN: 22ac-0001-5500-cb0f PreferredCtrlId: N/A
RAIDLevel: RAID0 StripeSize: 128KB
Capacity: 1.33TB PhysicalCapacity: 1.33TB
ReadPolicy: ReadAhead WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4 NumOfAxles: 1
SectorSize: 512Bytes RAID5&6Algorithm: N/A
TolerableNumOfDeadDrivesPerAxle: 0 ParityPace: N/A
CodecScheme: N/A
cliib> checktable -l 0
Ld Id: 0
===============================================================================
No read check table entry available
===============================================================================
No write check table entry available
===============================================================================
No inconsistent block table entry available
cliib> event
===============================================================================
Seq Device Severity TimeStamp Description
===============================================================================
0 Ctrl 1 Info Jun 17, 2018 07:39:47 The system is started
1 SEP 1 Info Jun 17, 2018 07:39:47 SEP is found
cliib> event -l nvram
===============================================================================
Seq Device Severity TimeStamp Description
===============================================================================
2323 Ctrl 1 Info Jun 8, 2018 14:24:58 The system is started
2324 Ctrl 1 Info Jun 8, 2018 14:40:58 The system is stopped
2325 Ctrl 1 Info Jun 8, 2018 14:44:13 The system is started
2326 Ctrl 1 Warning Jun 8, 2018 15:13:21 Last shutdown is abnormal
2327 Ctrl 1 Info Jun 8, 2018 15:13:27 The system is started
2328 Ctrl 1 Warning Jun 8, 2018 15:25:35 Last shutdown is abnormal
2329 Ctrl 1 Info Jun 8, 2018 15:25:41 The system is started
2330 Ctrl 1 Warning Dec 31, 1969 16:00:01 Last shutdown is abnormal
2331 Ctrl 1 Info Jun 8, 2018 15:58:24 The system is started
2332 Ctrl 1 Warning Jun 8, 2018 16:07:59 Last shutdown is abnormal
2333 Ctrl 1 Info Jun 8, 2018 16:08:05 The system is started
2334 Ctrl 1 Warning Jun 8, 2018 16:46:44 Last shutdown is abnormal
2335 Ctrl 1 Info Jun 8, 2018 16:46:50 The system is started
2336 Ctrl 1 Info Jun 8, 2018 17:26:21 The system is stopped
2337 Ctrl 1 Info Jun 8, 2018 17:31:00 The system is started
2338 Ctrl 1 Info Jun 8, 2018 18:50:18 The system is stopped
2339 Ctrl 1 Info Jun 8, 2018 19:04:55 The system is started
2340 Ctrl 1 Warning Jun 8, 2018 19:29:29 Last shutdown is abnormal
2341 Ctrl 1 Info Jun 8, 2018 19:29:35 The system is started
2342 Ctrl 1 Warning Jun 8, 2018 20:26:41 Last shutdown is abnormal
2343 Ctrl 1 Info Jun 8, 2018 20:26:47 The system is started
2344 Ctrl 1 Info Jun 8, 2018 20:28:35 The system is stopped
2345 Ctrl 1 Info Jun 9, 2018 06:27:43 The system is started
2346 Ctrl 1 Info Jun 9, 2018 17:48:51 The system is stopped
2347 Ctrl 1 Info Jun 9, 2018 17:54:20 The system is started
2348 Ctrl 1 Info Jun 9, 2018 18:00:43 The system is stopped
2349 Ctrl 1 Info Jun 9, 2018 18:02:23 The system is started
2350 Ctrl 1 Warning Jun 9, 2018 18:04:40 Last shutdown is abnormal
2351 Ctrl 1 Info Jun 9, 2018 18:04:46 The system is started
2352 Ctrl 1 Warning Jun 9, 2018 19:04:17 Last shutdown is abnormal
2353 Ctrl 1 Info Jun 9, 2018 19:04:23 The system is started
2354 Ctrl 1 Warning Jun 9, 2018 19:26:24 Last shutdown is abnormal
2355 Ctrl 1 Info Jun 9, 2018 19:26:30 The system is started
2356 Ctrl 1 Warning Jun 9, 2018 20:08:10 Last shutdown is abnormal
2357 Ctrl 1 Info Jun 9, 2018 20:08:16 The system is started
2358 Ctrl 1 Warning Jun 9, 2018 20:23:53 Last shutdown is abnormal
2359 Ctrl 1 Info Jun 9, 2018 20:23:59 The system is started
2360 Ctrl 1 Warning Jun 9, 2018 20:26:35 Last shutdown is abnormal
2361 Ctrl 1 Info Jun 9, 2018 20:26:41 The system is started
2362 Ctrl 1 Warning Jun 9, 2018 20:40:04 Last shutdown is abnormal
2363 Ctrl 1 Info Jun 9, 2018 20:40:10 The system is started
2364 Ctrl 1 Info Jun 9, 2018 21:23:42 The system is stopped
2365 Ctrl 1 Info Jun 9, 2018 21:27:18 The system is started
2366 Ctrl 1 Info Jun 9, 2018 21:54:29 The system is stopped
2367 Ctrl 1 Info Jun 11, 2018 13:48:15 The system is started
2368 Ctrl 1 Info Jun 11, 2018 17:39:32 The system is stopped
2369 Ctrl 1 Info Jun 11, 2018 17:42:19 The system is started
2370 Ctrl 1 Info Jun 11, 2018 20:37:18 The system is stopped
2371 Ctrl 1 Info Jun 12, 2018 05:16:47 The system is started
2372 Ctrl 1 Info Jun 12, 2018 21:26:55 The system is stopped
2373 Ctrl 1 Info Jun 13, 2018 05:16:40 The system is started
2374 Ctrl 1 Info Jun 13, 2018 21:20:13 The system is stopped
2375 Ctrl 1 Info Jun 14, 2018 05:17:07 The system is started
2376 Ctrl 1 Info Jun 14, 2018 13:36:12 The system is stopped
2377 Ctrl 1 Info Jun 14, 2018 17:54:18 The system is started
2378 Ctrl 1 Info Jun 14, 2018 22:07:13 The system is stopped
2379 Ctrl 1 Info Jun 15, 2018 05:17:02 The system is started
2380 Ctrl 1 Info Jun 15, 2018 21:19:58 The system is stopped
2381 Ctrl 1 Info Jun 16, 2018 05:16:59 The system is started
2382 Ctrl 1 Info Jun 16, 2018 12:26:10 The system is stopped
2383 Ctrl 1 Info Jun 16, 2018 13:33:16 The system is started
2384 Ctrl 1 Info Jun 16, 2018 21:45:52 The system is stopped
2385 Ctrl 1 Info Jun 17, 2018 07:39:47 The system is started
cliib>
So what was all that about.... Is it simply some data for you to examine ?
