Promise Pegasus R6 disconnects over night

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  • Last Post 09 October 2017
Simon Wenkelewsky posted this 09 October 2017

My Promise Pegaus R6 keeps disconneting (improperly) over night. I am running an iMac 5K, 27" late 2015 with OS X 10.11.6. The Pegasus is connected through HDMI. I usually don't shut the iMac down, just putting it into sleep mode. Every now an then I get the message "Promise Pegaus not properly ejected" on next morning by OS X. Sometimes nothing over weeks, then sometimes a couple of days in a row. This morning even 9 times!

I've made all updates available. Any suggestions?

Thank for your help!

Best Simon

Venkatachalam Settu posted this 09 October 2017

Hi Simon,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue.You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

Thanks.

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