Power Saving Mode in old R6

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  • Last Post 25 March 2018
Mark Johnson posted this 25 March 2018

I have 4 of the original first generation R6 units. All are updated with the latest firmware.  I get event notifications for one of the 4 units showing changes in power saving mode from active to idle to standby to stopped, and of course it takes time to spin it back up again when I want to access the drive. This is a unit I purchased used and it's always done this.  The other 3 don't do this and are always immediately available.  I'm assuming there is a setting somewhere that differs from my other 3 units, but I can't for the life of me find where it is.  Can anyone point me in the right direction?

 

Thanks!

Devendra Kumar posted this 25 March 2018

Hi Mark,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue. Please call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com.

Thanks

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