Pegasus2 R6 not mounted on OS X 10.9.5

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  • Last Post 17 March 2018
Dmitry Martynov posted this 17 March 2018

I have a problem with my storage Pegasus2 R6 - NOT mounted on OS X 10.9.5

He works propertly five years, but now not mounted.

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Dmitry Martynov posted this 17 March 2018

I try to download file subsystgeminfo.html, but i can't do it.

I change extensions and try download.

Venkatachalam Settu posted this 17 March 2018

Hi,

May I know the light status of the unit and drive carrier?

Are you able to open promise utility?

 

 

 

Dmitry Martynov posted this 17 March 2018

Yes Promise utility is work propertly - version last avaible 4.00.0000.09 (C02)

Firmware Version Pegasus2 R6 - 5.04.0000.61

Venkatachalam Settu posted this 17 March 2018

Hi,

Can you generate the subsystem report of the unit?

Steps to save the subsystem report :

- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report

Please open a case at http://support.promise.com or call at (408) 228-1500 to troubleshoot the issue.

Dmitry Martynov posted this 17 March 2018

Yes i generate it, but can't Attach file in this form !!!   FILE NAME : subsystgeminfo.html

Venkatachalam Settu posted this 17 March 2018

You can call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com/.

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