I have a problem with my storage Pegasus2 R6 - NOT mounted on OS X 10.9.5
He works propertly five years, but now not mounted.
Pegasus2 R6 not mounted on OS X 10.9.5
- 67 Views
- Last Post 17 March 2018
Dmitry Martynov
posted this
17 March 2018
Dmitry Martynov
posted this
17 March 2018
I try to download file subsystgeminfo.html, but i can't do it.
I change extensions and try download.
Venkatachalam Settu
posted this
17 March 2018
Hi,
May I know the light status of the unit and drive carrier?
Are you able to open promise utility?
Dmitry Martynov
posted this
17 March 2018
Yes Promise utility is work propertly - version last avaible 4.00.0000.09 (C02)
Firmware Version Pegasus2 R6 - 5.04.0000.61
Venkatachalam Settu
posted this
17 March 2018
Hi,
Can you generate the subsystem report of the unit?
Steps to save the subsystem report :
- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report
Please open a case at http://support.promise.com or call at (408) 228-1500 to troubleshoot the issue.
Dmitry Martynov
posted this
17 March 2018
Yes i generate it, but can't Attach file in this form !!! FILE NAME : subsystgeminfo.html
Venkatachalam Settu
posted this
17 March 2018
You can call technical support at 408-228-1500 or reach out through support case at https://support.promise.com/.
