Pegasus2 R6 crashing constantly on IMAC 27 Late 2015

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  • Last Post 26 October 2017
Robert Eckart posted this 02 October 2017

Unfortunately my Imac 27" Retina Late 2015 doesn't stop crashing with the Pegasus2 R6 connected to it.
I've attached the subsysteminfo file in hope to find a solution to go on working with this amazing harddrive storage.

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Donald J. Canty posted this 26 October 2017

I too am having a problem - in this case, with my Pegasus

 

 

I too am havinga similar problem , in this case with my Pegasus R4.  I am not, unfortunately, too savy about computer systems.  What happened was that my house fuse started blowing two days ago - just shortly after I reconnected the Pegasus.  Drive #4 lit red and then the house switch fuse blew again.  This happened a few times.  Now the Pegasus will not activate at all.  I note your advice to a previous customer about finding the subsystem info. on the top of the window,  I don't see that or the utility.  I have a Mac 27" - about three eyars old.. using version  12.2.6.   Please advise.

Don

 

 

 

 

Jeffrey Chulick posted this 25 October 2017

I am experiencing the same problem!  Did a clean install of High Sierra and behavior continues.  Were you able to find a fix?

Pradeep Chidambaranath posted this 02 October 2017

Hi Robert,

Please go to https://support.promise.com to register the product and create a support ticket with the latest subsystem report for further investigation.

Go to the below link to download the latest version of the utility.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4540

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Regards

Pradeep C

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