Pegasus2 R4 - Power LED is amber and all drive activity LEDs are flashing blue no connect to iMac

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  • Last Post 26 December 2016
Wolfgang Diehl posted this 26 December 2016

Hi, 

yesterday my iMac 5K with Sierra 10.12.2 reboots from it self and after reboot the iMac will not show my Pegesus2 R4. I tried to switch of the R4 but it does not shutdown during is pushed the powerbutton so I pluged of the powercord. After I pluged in the powercord the R4 will not seen in the finder and the power-LED is amber and all drive activity LEDs are flashing blue....

Is there anyone who can tell me what to do now? I waiting now more than 12 hours, because I thought that the R4 maybe rebuild... Its very important for me to loose no data from system, because there are many photos and backups on the R4. 

Thanks for your help!

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Devendra Kumar posted this 26 December 2016

Hi Wolfgang,

Please login to support website https://support.promsie.com and register the unit with chassis serial number.  Create a web support case and attached the requested file in order to identify the reason behind this issue.

Thanks.

Dev

Wolfgang Diehl posted this 26 December 2016

OK, I saved all files. What I have to do with them? If I try to attach to this post, I got an error message "extension not allowed"

Can I now insert the HDDs again? Will the R4 work with my RAID Disks?

Devendra Kumar posted this 26 December 2016

Hi Wolfgang

Please follow the steps below,

- Shut down the Pegasus unit
- Mark the drive slot order and remove all the drives out of the unit
- Make sure the thunderbolt cable is properly plugged in both the ends
- Power on the Pegasus unit and observe the power & Thunderbolt LED, they both should turn blue on successful boot up

Now access the system report on the Mac and save a system profiler & attach it to this case

- Mac system profiler (Click Apple Icon > About this Mac > More info > System Report > Choose 'File' & 'Save'

Now try launching the Promise utility application and save a report using the steps provided in the KB article below,

http://kb.promise.com/thread/pegasus-information-requirements-when-contacting-technical-support/

Note: You need to click on 'Upload files' option after attaching the file and then SUBMIT the case.

Regards

Dev

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