Pegasus2 R4 all drives showing dead

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Angela Reichstein posted this 19 February 2018

I have just replaced my computer after my old one died. My Promise was working fine until I put two two old drives in to recover some of my old data from that I'd backed up. But now when the others have been put back in they are all showing as dead. Have I lost everything?

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Pradeep Chidambaranath posted this 19 February 2018

Hi Angela,

I have checked the report and could see that the all the drives are marked as dead due to removal. Kindly check the logs below.

-------------------------------------------------------------------------------
SeqNo: 15514 Device: PD 1
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:02 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15516 Device: PD 2
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:10 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15518 Device: PD 3
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:17 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15520 Device: PD 4
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:25 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------

I do not see any errors on the drive. Since the Logical Drives are marked as offline there could be data loss. I could see that the unit is running with an older version of firmware and the firmware needs to be updated.

Could you please go to https://support.promise.com to register the product and create a support ticket with the complete subsystem report for further investigation. Go to the below link to download the latest version of the utility.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4617

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol in the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Regards
Pradeep C

George Gittoes posted this 3 weeks ago

Hi Pradeep

 

I facing the same issue, I remove the top one and insert it back, Now all the hard drives are shown dead. What's the solution?

Thanks in advance

Regards

George

George Gittoes posted this 3 weeks ago

Hi Angela,

I have checked the report and could see that the all the drives are marked as dead due to removal. Kindly check the logs below.

-------------------------------------------------------------------------------
SeqNo: 15514 Device: PD 1
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:02 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15516 Device: PD 2
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:10 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15518 Device: PD 3
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:17 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 15520 Device: PD 4
EventId: 0x000D001A Severity: Major
TimeStamp: Feb 16, 2018 13:41:25 DefaultId: 0x000D001A
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------

I do not see any errors on the drive. Since the Logical Drives are marked as offline there could be data loss. I could see that the unit is running with an older version of firmware and the firmware needs to be updated.

Could you please go to https://support.promise.com to register the product and create a support ticket with the complete subsystem report for further investigation. Go to the below link to download the latest version of the utility.

https://promise.com/DownloadFile.aspx?DownloadFileUID=4617

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol in the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.

Regards
Pradeep C

 

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