We've got several Pegasus R6 units. Today I updated the Promise Utility to version 4.00.0000.08. Once that version was installed I received new firmware updates (5.04.0000.61) for the Pegasus units. The units are now running 5.04.0000.57.
On a Mac Mini mid 2011 running 10.10.5 we've two R6 units connected.
I started by updating only one R6 unit to the latest firmware version on that Mac Mini. What happened is that the firmware update gets stuck at 99% - Updating Image. It stayed there for more than an hour. While the firmware update was stuck at 99% I navigated in the Promise Utility to Check for Updates. Next thing that happened, Promise Utility crashed & quited.
I've now restarted the Promise Utility and have restarted the Firmware update. Again it's stuck at 99%.
In the Console the following log entry gets repeated every 10 seconds:
23/08/17 11:06:04,448 com.apple.xpc.launchd: (com.promise.BGPMain_R) Service exited due to signal: User defined signal 1: 30
I'm afraid that the R6 will be bricked when I turn off or power cycle it. What's the best action to take at this moment without bricking the R6?