Pegasus R6 won't mount

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  • Last Post 05 February 2017
John Christie posted this 05 February 2017

Between yesterday and today, my Pegasus R6 won't mount.  Following directions from this site, I removed all the drives, updated the firmware and tried again.

I'm running Mac OS 10.11.6

Pegasus utility is working, all drive lights seem OK.  System Information sees Pegasus R-Series.

Disk Utility sees Promise, but won't allow me to mount it.  

Any thoughts?

Cheers

John

 

Devendra Kumar posted this 05 February 2017

Hi John,

It looks like the issue needs to be analyzed with the help of subsystem report in order to find out the exact issue. Please call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com.

Please find the below Product Manual
http://promise.com/DownloadFile.aspx?DownloadFileUID=1707

Regards
Dev

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