Pegasus R6 lost files.

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  • Last Post 09 November 2017
Austin Strader posted this 09 November 2017

I put a folder of video and photos on the R6 a month ago. I had worked in the folder a little, edited a few of the pictures and videos. I come back to it today to find there is only 1 video and a few photos left. even the project files from my video editor are missing. my video editor can't find the videos too. This is not the first time this has happened. the first time I thought it was me. Then I find a corrupt image file on the drive, that wasn't that way when I put it there. There could more i dont even know about. 

It's kind of important I find these files, they are for a client. 

What do I do. 

Venkatachalam Settu posted this 09 November 2017

Hi Austin,

What is the last change made in the unit/OS level?

Pegasus just presents the raw disk space to the Mac that it is connected to and the remaining are taken care by Mac OSX.

This issue needs to be analyzed with the help of subsystem report of the unit to find out the problem.You can call technical support at 408-228-1500 or reach out in support case at  https://support.promise.com/.

Thank you.

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