Pegasus R6 Chassis ECC Failure

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  • Last Post 05 March 2024
Jonathan Raybon posted this 02 August 2016

I have a Pegasus R6 Gen 1 and I and getting an error for chassis ECC failure. I was advised it cannot be repaired by Promise Technologies due to being Gen 1, but that it can be repaired. Does anyone know of a resource for this, or more about if the memory is soldered in etc? I was hoping to find some information before taking it to a repair location and having them open the unit.

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Joe Engledow posted this 02 August 2016

All the documents we have about the Pegasus are the ones in the legacy download center. Please go to the download center under Support, then click the tab for Legacy products, pick your Pegasus model, and look through there.

Jonathan Raybon posted this 02 August 2016

All the documents we have about the Pegasus are the ones in the legacy download center. Please go to the download center under Support, then click the tab for Legacy products, pick your Pegasus model, and look through there.

 

I have looked through all of the information on the download center and there is not information which addresses thr questions I have asked.

Joe Engledow posted this 02 August 2016

I apologize, but we don't have any other information for you other than what's in the Download Center. 

David Tan posted this 05 March 2024

I have a Pegasus R6 Gen 1 and I and getting an error for chassis ECC failure. I was advised it cannot be repaired by Promise Technologies due to being Gen 1, but that it can be repaired. Does anyone know of a resource for this, or more about if the memory is soldered in etc? I was hoping to find some information before taking it to a repair location and having them open the unit.

Hi Jonathan, I encountered the same problem as you. Did you manage to repair it? Are the data still intact?

R P posted this 05 March 2024

Hi David,

The ECC error is for the memory on the Pegasus motherboard.

The controller memory is a BGA chip, it's soldered to the motherboard and cannot be replaced by an end user. It takes special equipment to work with BGA components normally found only in a factory setting.

This Pegasus chassis needs to be replaced.

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