Pegasus R6 12 TB freeze MAC Mini

  • Last Post 01 June 2017
Sebastian Hamid posted this 31 May 2017

Hello Support Team,

since yesterday we have problems with our Pegasus R6 RAID.

After a few minutes of working it crashed our MAC Mini.

Any help is appreciated!

Hariprasad Velmurugan posted this 01 June 2017

Hi Sebastian,

Could you please shutdown the unit lable all the drives, remove from the unit and boot the unit with out the drives then try  to open the promise utility. If you able to access the utility please save the complete logs and saved in drop box accound and provide the link to download.

Open the promise utility then unlock the utility

Click on subsystem information in the Pegasus utility

Then click on save service report.