Pegasus R4 ejects on sleep after upgrade to 10.12

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  • Last Post 12 June 2017
Andrew Macrae posted this 21 May 2017

Hi there, 

I recently upgraded my Mac OS to 10.12.

Now my legacy Pegasus R4 ejects itself when my MacBook Pro goes to sleep.

I updated the R4's firmware before the move to 10.12 -- it's running: 5.04.0000.61, Dec 2016. 

Any advice would be much appreciated! 

Regards, 

Andrew

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Raghuraman Kannan posted this 21 May 2017

Hi Andrew,

We need to check the logs to find out the root cause of the issue.

Please register your product at https://support.promise.com and open a case.

Also save the subsystem logs using the below steps and attach it to the case.

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report .

Thanks !

Andrew Macrae posted this 21 May 2017

Thanks, I've done that now. 

Chris MBP15 PegR4 posted this 08 June 2017

Hi folks,

I'm having the exact same problem.  I've got the Pegasus 2 R4 for the past 4 years.  Last week I got the 15" touchbar, OS 10.12.5, and after setting myself up, this "Disk Not Ejected Properly" message everytime my mbp goes to sleep.  It's happened every day.  Lastly, my R4 doesn't sleep anymore.  Normally it goes to sleep when I put the mbp to sleep, but now it stays lit all night. 

Are these bad ejections going to cause damage to my data? Help!

Chris

Pradeep Chidambaranath posted this 08 June 2017

Hi Chris,

Could you please install the latest Pegasus drivers for MAC to see how it works. Go to the below link to download the drivers.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4532

If the problem persists, kindly go to https://support.promise.com and register the product and create a new support ticket with the latest subsystem report for further investigation.

Follow the below step to save the subsystem report for further investigation.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.

- Click on save service report button to save the subsystem report.  

Regards

Pradeep C

Chris MBP15 PegR4 posted this 12 June 2017

Hi Pradeep,

Thanks for the advice.  I've downloaded the updated drivers and still, my pegasus2 R4 still doesn't want to sleep.  

I've just sent the subsystem report in an Open Case.  Hope you got it and hope to get some advice. 

Thanks!

c

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