30 October 2016
In order to find the exact problem please send us the latest subsystem report.
Steps to save the subsystem report :
- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it here for our review.
You can also visit , support.promise.com to register your email and product and then submit the case for our review.