Thanks for the fast response i ran the Promise Utility app and it said that the disk in slot #4 is dead. What procedures should be taken to correct the situation for the dead disk. Heres the details on this products that is working normally despite of one dead disk,
Pegasus R6 18TB-US Thunderbolt serial number SGL037045585
Regards Ray Carignan
Replace the disk, set the new disk to Unconfigured, and rebuild the missing segment of the array onto the unconfigured disk.
The Pegasus1 manual will help you through this, and you can call technical support at 408-228-1500. Charges may apply for in-depth support, but we can answer your questions about the manual.
what happens if I keep getting an alert that says Command times out on Physical disk while the rebuild is going?
Hi Eron,
In order to find the exact problem please send us the latest subsystem report.
Steps to save the subsystem report :
- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it here for our review.
You can also visit , support.promise.com to register your email and product and then submit the case for our review.
Thanks
Hi Elise,
Please generate the subsystem report of the unit and send us through support portal.
Steps to save the subsystem report::
- Open Promise Utility
- Click subsystem information icon on the top of the window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and send it for our review.
Please open a case at http://support.promise.com or call us at (408) 228-1500 to troubleshoot the issue.
