Is it Possible to restore firmware on a bricked Pegasus?

  • Last Post 12 April 2017
Alexander Thatcher posted this 12 April 2017

Hello - 

My Promise lost power during a firmware update.  Now the drives won't spin up at all and I can get no recognition of the device on my Mac.  Is there a way to do a hardware reset or restore the firmsware through the serial port?


Venkatachalam Settu posted this 12 April 2017


The unit should not be rebooted or power off when you are doing the firmware update. The power outage will cause the problem on the controller. There is no way to do a harwdare repair or restore the firmware in the unit.

Thank you.