How to order a new drive tray

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  • Last Post 25 May 2018
Adam Bridge posted this 24 May 2018

I have a failed drive. I have the replacement drive. I can (easily) get the tray out of the R6. But I CANNOT remove the 4 screws that hold the failed drive to the tray. They won't budge. It's like they were tightened with a machine.

So I need to order a new tray. I'm NOT in warranty. I can't find a repair parts location or someone to call.

Please help. Thank you.

Raghuraman Kannan posted this 25 May 2018

Hi Adam,

We can send you a drive tray to use.

Kindly register yourself as a user @ https://support.promise.com and open a case. We will guide you from there.

Thanks !

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