Correct format for iomega external drive for backing up Apollo

  • Last Post 02 March 2017
Niek Roossien posted this 01 March 2017

I'm having trouble to back up the files of my newly bought Promise Apollo cloud NAS.

I've tried to connect an Iomega external drive to the Apollo but it doesn't 'see' it...

I have already formatted the extrenal drive in an exFAT format (because I thought that that would do the trick) but the Apollo still doesn't see it when I connect it with a USB connection cable.

Can anybody advise me on this topic.

Thanks in advance! and regards,



Jerry Lin posted this 02 March 2017

Dear Sir,

Thank you for choosing Promise Technology for your storage solutions.

Before we can process your request, kindly create an account and register your product to our support website.

  Please find the link here:   


Next, please open a web support ticket and fill in the online form.

Thank you su much