Command times out on physical disk/Physical Disk has been reset

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  • Last Post 07 February 2018
Erich Slipsager posted this 27 September 2016

Getting these errors repeatedly in the log, and array is going dog slow.

A couple of questions.  I assume this means the disk ought be replaced ASAP...  and do I need to leave it in the drive until the new disk arrives?  Will removing it temporarily so it doesn't attempt to keep working with it speed the system up in the interim?

I ask that because for all intents and purposes as it stands we're completely down until the new drive arrives tomorrow, and then the rebuild process (another 6ish hour procedure) following that.

This is on a Pegasus2 R4

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Joe Engledow posted this 27 September 2016

Command timeouts are evidence of the drive not responding. Disk resets are the Pegasus telling it to start again.

Normally in a RAID-5 it can get by with one disk removed, as long as all the rest are in good condition.

We'd like to move this off the forums and open a case with you at http://support.promise.com to make sure there are no other complications.

Please register your email address and login; then register your Pegasus by the serial number, found on the bar code label on the back of the Pegasus. Then, call us at +1 (408) 228-1500; or open the support case yourself under Web Support.

Eron Otcasek posted this 28 October 2016

If PD 6 has command times out issues while rebuiling a new PD 5? what does that mean?

 

Josef Kubicek posted this 05 January 2017

I have the same issue on RAID-5.... one disk out of 4 is having problems and im getting the "times out" every minute ...and its stuck copying files from the Pegasus  ...how to proceed to fix this and not loose any data?  thanks

Devendra Kumar posted this 05 January 2017

Hi Josef,

Please login to http://support.promise.com and register your email address and login; then register your Pegasus by the serial number, found on the bar code label on the back of the Pegasus. Then, open the support case under Web Support.

Regards

Dev

Josef Kubicek posted this 05 January 2017
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Joseph Yang posted this 31 July 2017

Hi Josef,

Please login to http://support.promise.com and register your email address and login; then register your Pegasus by the serial number, found on the bar code label on the back of the Pegasus. Then, open the support case under Web Support.

Regards

Dev

 

I have the same issue as Josef, and I also opened a case, ID 

20170714082153S
it's been a half month now, I got nothing responsed. Nobody either write me back, contact me, nor leave any words on my case!!!
What'd happened ??? 

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Kennan Ward posted this 09 November 2017

PD 2 MinorI am getting Command times out on physical drive.

I had replaced the drive twice now and when I need a photo it spinning pizza of death for awhile...minute or so and gives this error. I can not open a case as this drive is 4 years old. Any help. I think it is drive bay number two not the drive as I replaced it twice now, first drive dead, second drive would not mount after rebuild but works outside!

 

K Ward

 

Getting these errors repeatedly in the log, and array is going dog slow.

A couple of questions.  I assume this means the disk ought be replaced ASAP...  and do I need to leave it in the drive until the new disk arrives?  Will removing it temporarily so it doesn't attempt to keep working with it speed the system up in the interim?

I ask that because for all intents and purposes as it stands we're completely down until the new drive arrives tomorrow, and then the rebuild process (another 6ish hour procedure) following that.

This is on a Pegasus2 R4

Alan Liu posted this 07 February 2018

 

Getting the same problem on a vtrak E830f.  Repeated command timeouts on multiple disks under IO or when rebuilding an array. 

 

It seems to have stopped when I set Guarenteed Latency to 1000 ms and disabled TRIM support.  Not sure if that applies to your problem, but might be worth a look.

 

Set guarenteed latency

  • Device ->Physical Disk -> Global Physical Drive Settings -: SATA Drive Settings

Disable trim

  • Device -> Component List -> Controller ID 1 -> Settings

 

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