Bad Hard Drive - Help!

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  • Last Post 06 May 2018
Jauvid Ayadi posted this 04 May 2018

I have a 4 HD system. One of my hard drives has a red light. Is there a link as to how to change the drive? And after I do that will all my files still be there? Or do I need to do additional steps? Sorry if I sound ignorant.

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Raghuraman Kannan posted this 04 May 2018

Hi Jauvid,

I would recommend you to register yourself as a user @ https://support.promise.com/ and open a case with the service report. We will review the logs and will let you know if replacing the drive would fix the problem. 

Steps to save the subsystem report :

 

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case

 

Thanks !

Jauvid Ayadi posted this 05 May 2018

when I run save service report the software stops working and restarts! When I look at the dashboard 3 drives have minor (bad sector) and one drive has major (logical drivr set to critical) issue

Pradeep Chidambaranath posted this 06 May 2018

HI Jauvid,

Kindly follow the below KB article, to generate the complete report through Terminal.

https://kb.promise.com/thread/pegasus-information-requirements-when-contacting-technical-support/?order=all#comment-f85bb780-41a9-461e-abd8-a5b6009da9f1

Regards
Pradeep C

 

Jauvid Ayadi posted this 06 May 2018

I have attached the report from Terminal to my post

Pradeep Chidambaranath posted this 06 May 2018

Hi Jauvid,

I do not see any files attached here. Could you kindly go to https://support.promise.com to create a support for further assistance. If you have already created  a case, could I get the case ID to assist you further.

Regards
Pradeep C

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