I'm very new to my Apollo Cloud 2 Duo. When I start the Apollo Utility, it shows a shortcut symbol on the right upper side of my Mac. But this symbol has a Pause icon, and the right click of it says "Paused". I don't what going on there, and what can I do to turn it back to normal? Thank you guys!
Apollo Shortcut showing Pause Icon
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- Last Post 21 February 2018
- Topic Is Solved
Hi,
It seems the Sync folder is Paused, please click on the icon and select sync now it will sync the files to Apollo.
Please create a web support case in support.promsie.com for any further assistance or you can contact Promise Tech support, https://promise.com/ContactUS
Thanks..
Hi, Dinesh Kannusamy! Your solution works! And I understand what the sync function means. It makes another copy of my file into my local hard disc. Thanks a lot!
And, one more thing, how can I get accessed to support.promise.com? I tried www.support.promise.com, but nothing happened.
Thanks again!
Hi,
Please try to use https://support.promise.com to create a user account and register the product with the unit serial number to create a support case if needed.
Thanks..