I'm very new to my Apollo Cloud 2 Duo. When I start the Apollo Utility, it shows a shortcut symbol on the right upper side of my Mac. But this symbol has a Pause icon, and the right click of it says "Paused". I don't what going on there, and what can I do to turn it back to normal? Thank you guys!
Hi,
It seems the Sync folder is Paused, please click on the icon and select sync now it will sync the files to Apollo.
Please create a web support case in support.promsie.com for any further assistance or you can contact Promise Tech support, https://promise.com/ContactUS
Thanks..
Hi, Dinesh Kannusamy! Your solution works! And I understand what the sync function means. It makes another copy of my file into my local hard disc. Thanks a lot!
And, one more thing, how can I get accessed to support.promise.com? I tried www.support.promise.com, but nothing happened.
Thanks again!
Hi,
Please try to use https://support.promise.com to create a user account and register the product with the unit serial number to create a support case if needed.
Thanks..
