127.0.0.1 Background Activities - Failed to start rebuild : Invalid physical drive id in data buffer

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  • Last Post 24 November 2016
Gunnar Valdimarsson posted this 13 November 2016

I have PROMISE ST TX 8650 and have problem adding new hard disk to array.

I have one array with two hard drive and use Raid 1. One of the disk did fail and when i try to add new one i get 127.0.0.1 Background Activities - Failed to start rebuild : Invalid physical drive id in data buffer.

I did make the new disk as spare disk and have try both global and dedicate but nothing works,

 

 

Gunnar H.

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Dinesh Kannusamy posted this 13 November 2016

Hi Gunnar,

 

Please make sure the replament drive is a new one with same capcity and it is a compatible one and please do not configure it as a spare drive. It should be an unconfigured drive and the RAID 1 array will mirror information to the new one.

 

Please use the below link to download the user manual and check Pg#273 to know more on how to start rebuild on the replacement drive. 

http://www.promise.com/DownloadFile.aspx?DownloadFileUID=1122

Thanks..

Gunnar Valdimarsson posted this 13 November 2016

Thanks for this,

I did change the drive to unconfigured and did like the manual said 

To manually rebuild a disk array in WebPAM PRO:
1. Click the Subsystem icon in Tree View.
2. Click the Disk Arrays icon.
3. Click the Disk Array icon.
If there are multiple disk arrays, choose the icon with the yellow !.
4. From the dropdown menu on the Background Activities tab, choose Start
Rebuild.
5. Choose Source physical drive.
The Source is a remaining functional physical drive in the disk array.
6. Choose the Target physical drive.
The Target is the replacement physical drive.
7. Click the Submit button.

But same Error. 

It it same type of hard driver

PD1 SEAGATE ST2000DM001-1ER164 SATA Disk 1.82TB Encl 1 Slot 5 OK Unconfigured
PD2 SEAGATE ST2000DM001-1ER164 SATA Disk 1.82TB Encl 1 Slot 6 OK Array0 SeqNo1

 

Dinesh Kannusamy posted this 14 November 2016

Hi Gunnar,

 

Since the replacement drive is detected,  you can try to start the rebuild manually following the instructions from the same page in the user manual OR if you have access to the data then please take a back  and delete the existing RAID 1 and re create new array and restore the data. 

For any further assistance, please contact Promise Tech support:

http://www.promise.com/us/ContactUS/Detecting

Thanks...

 

Gunnar Valdimarsson posted this 23 November 2016

I am still have same problem, where can i find the log to help me with this?

Pradeep Chidambaranath posted this 24 November 2016

Hi Gunnar,

Please go to https://support.promise.com and create a web support ticket or contact us at 1-408-228-1500 for further investigation.

Thank you.

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