Wizard options greyed out

  • Last Post 08 March 2021
Buzz Smith posted this 04 February 2021

I installed 4 drives in an empty Pegagsus2 R4. I tried to configure, using the Wizard, but all 3 options (Automatic, Express & Advanced) were greyed out. It also shows, "There are no physical drives available to configure."

The Promise Utility is unlocked.

If I select Physical Drive in the toolbar, it shows the 4 drives, with green check marks next to each drive.

How can I access the Wizard functionality?

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Ranjith kumar posted this 05 February 2021

Hi Buzz,

Please confirm the drives status at Physical drive tab, if it's in unconfigured status, then only

you can configure using Wizard.

Please reach us through suppport.promise.com for further assistance.

Thank you,


Promise Team

R P posted this 06 February 2021

Hi Buzz,

It seems likely that your hard drives are configured as passthru, macOS will see 4 drives instead of a logical drive. The solution is to change the drives to unconfigured. This can be done from the Physical Drive tab in the Promise Utility. The CLI can also be used.

Luke Hutchings posted this 08 March 2021

I have the exact same issue and am struggling to find an answer. 

When in the Physical Drive tab under the setting for each drive it wont let me change the conifguaration.

Any help would be greatly appreciated.


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