Wizard Config Greyed out

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  • Last Post 17 March 2021
Luke Hutchings posted this 08 March 2021

I have the Pegagsus2 R4 which i am trying to configure, using the Wizard, but all 3 options (Automatic, Express & Advanced) were greyed out. It also shows, "There are no physical drives available to configure."

The Promise Utility is unlocked.

If I select Physical Drive in the toolbar, it shows the 4 drives, with green check marks next to each drive.

How can I access the Wizard functionality?

At the moment the drive is showing up in finder as one large 12tb HD. I would like it seperated so i can use two drives as nomal and 2 for backing up. 

Thanks in advance. 

Luke

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R P posted this 09 March 2021

Hi Luke,

It looks like your new drive is configured as passthru, that means that the drive is made visible to macOS.

You need to change the drive status to unconfigured. You can do this from the Promise utility from the Physical Drive Settings page.

Assuming that the new drive is PD1 (your image only shows 3 drives, PD2, PD3 and PD4), I'm pretty sure that the CLI command is...

phydrv -a mod -p 1 -s "config=unconfig"

Then the wizard should be usable.

Luke Hutchings posted this 11 March 2021

Hi R P

Thank you for the response. 

The button for unconfigure in the Phiyical Drive Settings page is greyed out too and unclickable. 
The screenshot i provided in my first massage shows the setting opened out for the first drive PD1. 

Where should i be imputting the CLI command? Should this be done after the drive is set to unconfigured or is that what the command is doing? 

Apologies, Setting up drives like this is new too me. 

(for context the drive is not brand new and came to me set up like this, beleive it may have been wiped clean) 
Let me know if there is any other information I can give you to provide a clearer picture.

Thanks,
Luke

R P posted this 11 March 2021

Hi Luke,

To access the CLI, open a terminal and type...

promiseutil

You need to change the passthru drive to 'unconfigured', you can do this from the CLI or the Promise Utility.

(for context the drive is not brand new and came to me set up like this, beleive it may have been wiped clean)

I don't see a PD1 in the images you uploaded, if you could open the CLI and enter this comand and post the output here this would clarify the current drive status of the Pegasus.

phydrv

Luke Hutchings posted this 12 March 2021

Promise Utility will not allow me to change the drive to unconfigured. 
See below for the results of typing both 'promiseutil' and 'phydrv' into terminal.

Promise Utility

Version: 4.04.0000.42 Build Date: Aug 28, 2020

-------------------------------------------------------------

 

List available RAID HBAs and Subsystems

===============================================================================

Type  #    Model         Alias                         WWN                 Seq 

===============================================================================

hba   1  * Pegasus2 R4                                 2000-0001-555b-e3c2  1  

 

Totally 1 HBA(s) and 0 Subsystem(s)

 

-------------------------------------------------------------

The row with '*' sign refers the current working HBA/Subsystem path

To change the current HBA/Subsystem path, you may use the following command:

  

  spath -a chgpath -t hba|subsys -p <path #>.

 

Type help or ? to display all the available commands

-------------------------------------------------------------

 

cliib> 

cliib> phydrv

===============================================================================

PdId Model        Type      Capacity  Location      OpStatus  ConfigStatus     

===============================================================================

1    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot1   OK        Array0 No.0      

2    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot2   OK        Array0 No.1      

3    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot3   OK        Array0 No.2      

4    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot4   OK        Array0 No.3      

 

 

cliib>  

Luke Hutchings posted this 12 March 2021

This guy has the same issue, Unfortunatly none of the forums I have found have the answer in the feed. 

https://forum.promise.com/thread/help-buttons-for-setting-physical-drives-to-unconfigured-not-reacting/

R P posted this 12 March 2021

hba   1  * Pegasus2 R4                                 2000-0001-555b-e3c2  

-----

cliib> phydrv
===============================================================================
PdId Model        Type      Capacity  Location      OpStatus  ConfigStatus     
===============================================================================
1    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot1   OK        Array0 No.0      
2    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot2   OK        Array0 No.1      
3    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot3   OK        Array0 No.2      
4    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot4   OK        Array0 No.3  

----

You have a Pegasus2 R4 and all 4 drives are part of Array0.

The Wizard is right, "There are no physical drives available to configure".

Luke Hutchings posted this 15 March 2021

Hi R P,

Thanks for the reply. 

So coming back to my original question. 
In order to have the drives show up as 4 seperate 3 tb drives in finder do I need to change the Array?

Following the instructions in the manual is says to create a new disk array but the button seems to be greyed out too.. (see attached)

Thanks again,
Luke

R P posted this 15 March 2021

In order to have the drives show up as 4 seperate 3 tb drives in finder do I need to change the Array?

It was not clear that this is what you were trying to do.

But if that's what you want to do, you'll have to delete the array. Make sure you copy off any data you want to keep first.

Then you have 2 options.

1. Change all the drives to passthru mode, then format them with Apple's Disk Utility.

2. Create 4 1-drive RAID0 LUNS, then format them with Apple's Disk Utility.

I'd suggest that 1) is simpler.

Luke Hutchings posted this 17 March 2021

This worked! thanks you so much for your help and patience. 

Greatly appreciated! 

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