VTRAK E830F Crashing Finder on Mac OSX 10.12.6 Sierra

  • Last Post 30 January 2020
Brian Trent posted this 28 January 2020

My formerly robust VTRAK E830F is Crashing Finder on Mac OSX 10.12.6 Sierra. One of the partitions had trouble mounting. When I did get it to mount, moving any large folder of data over 75 GB will give me the spinning wheel. This thing has been a tank with the same OS for quite a while now. I'm getting green lights on all the drives and hardware. I tried a new computer and a new boot drive. Seeing if anyone had similar problems. 

Raghuraman Kannan posted this 30 January 2020

Hi Brian,

We do not have any known issues with MAC OS 10.12. Our device is fully compatible with that OS

Please save the service report and open a case @ https://support.promise.com/

We will review the logs and will advise you on the next step.

Thanks !