VessRaid 1840i +

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  • Last Post 3 weeks ago
Taras Eliseev posted this 3 weeks ago

Hello!
Having problems while replacing the failed disk N11, the disks 3,4,7 went to the state dead. Before that, there were no problems with these discs. Now v1840 have 16 disks .
The system is now degraded. Logical drives are not available.
How to return the status of online discs 3,4,7.   These 3 disks have no errors in the smart. may be need terminal connections to 1840 system?
Thank.

arunkumar b posted this 3 weeks ago

Hi Taras,

Please open support case in https://support.promise.com and attach the service report for further investigation.

Kindly find below KB article link to save a service report on the Vess RAID.

https://kb.promise.com/thread/saving-a-system-service-report-for-the-vessraid/?order=all#comment-9c922714-0111-41fb-8b65-a5b6009d8bdf

Regards

Arun

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