VesaRAID 1840i faulty backplain board

  • 84 Views
  • Last Post 12 December 2017
Algirdas Dagilis posted this 12 December 2017

Hi,
In the company i am working, i have inherited one not working VesaRaid 1840i device (totally out of warranty), according the legend, old admin trayed to upgrade FW and bricked the device.
I have powered up it. Managed to connect via serial cable. All looked good except, hdd lights were of. No physical disc detected. I have found the only critical error in the logs, that backplain FW update failed.
The question is could it be that previous FW upgrade some how "bricked" backplain board? Same error even now, if i am trying to upgrade FW.

Pradeep Chidambaranath posted this 12 December 2017

 Hi Algirdas,

Could you please go to https://support.promise.com to create a support ticket with the latest subsystem report for further assistace.

Follow the below steps to save the subsystem report.  

-Click on administrative tools in your Web Pam and click on save system service report under the tool list.  

-Save the file as HTML and attach it to this case for further investigation.  

Regards

Pradeep C

Close