Computer would not start up today, ran First Aid on the drives, the R6 reported:
"Updating boot support partitions for the volume as required.
Unable to unmount volume for repair
Operation Failed...."
"First Aid process has failed. If possible back up the data on this volume. Click Done to continue"
I don't have enough Hard Disks to back up all 15TB.
Can anyone help? - Pegasus are not responding quickly enough
Thanks, Ian
Dear Sir/Madam
Thank you for choosing Promise Technology as your storage solutions. We are sorry for the inconveniences caused upon you.
Before we can process your request, kindly create an account and register your product to our support website.
Please find the link here: http://support.promise.com/ (Below Link is the manual “Register and Create Support Case on Promise Website”)
https://fc.promise.com.tw/links/ca426ab1-8894-45c7-8029-9c7af2c8b7b9
Next, please open a web support ticket and fill in the online form. (Below Link is the manual “Pegasus2 Serial Number Location” on how to find the serial number and TLA number)
https://fc.promise.com.tw/links/3657e3cb-ae16-49bb-8c7d-2a54ed41bc80
Furthermore, please attach the system service report in your support case which is vital to speed up the troubleshooting process. (Below Link is the manual “Getting SSR through Utility” on how to get system service report)
https://fc.promise.com.tw/links/2f87305d-75d2-4932-af5d-4fbe51ae2f6e
In case you have any updates on the Pegasus unit, A Pegasus Firmware Update Manual “Upgrading Pegasus Firmware” is also provided as the below link for your usage.
https://fc.promise.com.tw/links/7c9bc568-fa38-4f8f-b2e2-1b718efee748
The system will connect you to our technical support in your region.
Should you have any questions regarding the registration, please do not hesitate to contact us.
Thanks for your understanding and cooperation.
