Urgent Matter - 2 of my physical drives are in PFA condition

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  • Last Post 18 July 2017
Navot Hoory posted this 17 July 2017

Hi there,

 

it it seems that both my drives in an 8TB premise are in PFA condition on their status. What should I do?

Can I save the whole hard drive?

 

Thanks

Karthik K posted this 18 July 2017

Hi Navot,

Thank you for choosing Promise Technology, Inc. for your storage needs.  

In order to assist you further on this we need to analyze the subsystem report.Please create a web support ticket in suppport.promise.com by registering the product with the unit serial number(Located at the back of the chassis)and attach the files. 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

 

Below is the Promise KB link to know more on how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

 

Regards,

Karthik

Promise Tech Support

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