Unable to open WebPam ePro log in screen

  • 1.8K Views
  • Last Post 17 September 2021
Ahmed Farid posted this 16 September 2021

Hi 

We have Vtrak e610f unit, we want to log in to the web ePro using web browser in order to configure our raid storage, the ip is 10.0.0.1 (default) but the page does not open.

Note that we are using Mac Pro for final cut

Any help you can provide would be great 

 

Thanks 

 

Ahmed Farid 

R P posted this 17 September 2021

Hi Ahmed,

One potential reason why WebPAM might be inaccessible from your browser is that it the E610f uses TLS1.0, which is no longer supported by many browsers and indeed many web pages. I'm not sure if this is the case, but it's pretty likely. So the first suggestion is to try another browser, perhaps Firefox or Chrome. I'm pretty sure Firefox will allow you to enable TLS1.0, older versions of Firefox did.

Another potential reason is that there might be damage to the flash drive that holds the firmware. If that's the case, you might try managing the unit from an 'ssh' or 'telnet' login or from the serial port.

A simple test whether the management port is up is to ping 10.0.0.1. If you can't ping it there may be a network issue or the port may be down or there may be no path from the computer used to the E610f.

Close