Two Red Ligths / 2 disk dead

Ivan Rivera posted this 26 September 2017

Hi.

We have 2 red lights (2 disks dead on Promise Utility diagnosis) Pegasus R6.

What to do? Any sugestions?

Thanks for the response.

Ivan.

1 Comments

Raghuraman Kannan posted this 26 September 2017

Hi Ivan,

If the drives are DEAD because of errors, we have an Data Loss Situation. We need the subsystem logs to confirm if it can be brought back online.

Please register yourself as an user @ https://support.promise.com and open a case with the Subsystem logs.

Steps to save the Subsystem Logs :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case.

Thanks !