Two Pegasus 2 R2's - Orange and Red Lights on unit

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  • Last Post 3 weeks ago
Ryan Shipley posted this 3 weeks ago

I have two Pegaus R2's.  They both have a blinking power light that seems to oscilate between red and orange.  The drive lights - top is red and bottom is orange.  But on my Mac Finder, I can access all contents of the drive.  

When I go into the utility, it says under the RAID configuration that it can not be changed unless there are two hard drives installed.  I have two drives installed.

Any thoughts?  The options to rebuild the RAID array are all greyed out.  

I am using Mac OS Mojave.

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Ryan Shipley posted this 3 weeks ago

The options to generate a subsystem report are all greyed out. 

Ranjith kumar posted this 3 weeks ago

Hi Ryan,

Steps to save the subsystem report:

- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report

Kindly visit support.promise.com to create a web support case where you can attach

the report for further assistance.

Regards,

Ranjith

 

Ryan Shipley posted this 3 weeks ago

This does not work.  The menus are greyed out and the lock symbol on the left is unlocked.  Please advise as to how I can get you a subsystem report.  

Ryan Shipley posted this 3 weeks ago

I have created a ticket. 

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