Times out

  • Last Post 14 August 2019
Vincent Pellegrini posted this 13 August 2019

I purchased a Pegasus2 R6 12TB drive in Oct 2014, S/N QVL042011383, for $2300. I have already replaced 2 Toshiba 2TB drives at $272 each. I am now getting the same repetitive warning: "Minor event, Command times out on physical drive". The system reports have shown this occurring on drives 1, 2, 5 & 6. I have had 3 events since recently having the computer store which sold me the unit do a low level reformatting. I'm told that I now have to replace 4 more drives!! I am extremely disappointed. And, I fear that aoo of my photographs (55,000) & my processing are at significant risk. What is going on? What does the eroor mean? What are the options for correction? Why has this unit been so undependable despite the huge price tag?

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Vincent Pellegrini posted this 14 August 2019

I did this today. We'll see if that makes a difference. Thank you.

Ranjith kumar posted this 14 August 2019

Hi Vincent,

Thank you for choosing Promise Technology, Inc. for your storage needs.

As per the previous report, it's shows unit is running on firmware version:5.04.0000.57,could you check with updating the latest version of firmware.

Kindly follow below steps to update the firmware:

-Open Promise Utility & Click the lock symbol on the left bottom corner of the screen to unlock the utility.
-Click on Promise utility on the Menu Bar -> Check for updates.
-It would prompt for updating the firmware, update the firmware.
-After the update, click on subsystem information on the Promise Utility window -> Shutdown/Reboot.
- Choose reboot & restart the unit.

Note:During firmware update, no read/write access should perform on the unit.

Kindly create a new web support case with latest subsystem report if you have an issue with firmware update.