The network backup disk could not be accessed

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  • Last Post 2 weeks ago
Diego Zani posted this 4 weeks ago

Hi, since I installed the Ventura 13.0 update I am unable to Backup to Time Machine on Apollo Cloud. A warning appears saying "Cannot access the network backup disk because there is a problem with the network username or password. You may need to select the backup disk again and enter the correct username and password." I tried to exclude and select Bacjup disk again but the problem is not solved. The password should be correct, but if it isn't I can't figure out how I can recover the correct password or change it.

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R P posted this 4 weeks ago

Hi Diego,

macOS flagged the app because it does not recognize it as from a verified publisher.

The latest Ventura compatible Apollo app is now available from the app store. Please download it from there.

EDIT: Please try a username of admin and your normal password for SMB.

John Dingeman posted this 2 weeks ago

I have the latest Apollo version (2.1.13) from the App Store.  No this does NOT work. I have NOT been able to back up my Mac since the upgrade to Ventura.  Please fix this problem ASAP!!!!

I, along with Apple, tried everything.  We even removed the Apollo Cloud drive, formatted it and started over.  It still says that the network backup disk could not be accessed (even though it mounts the drive and it lets me login to it. 

It has now been almost 4 weeks!!!

R P posted this 2 weeks ago

Hi John,

This is the latest Apollo Cloud app from the app store.

As you can see it works with Ventura.

Note that the app version is 2.1.906.1, not 2.1.13. There are also versions for iOS, Windows and android, there are many management options.

We even removed the Apollo Cloud drive, formatted it and started over.

Formatted it? This may be your problem. The proper way to start over is to reset the Apollo from the app then reclaim it.

It still says that the network backup disk could not be accessed (even though it mounts the drive and it lets me login to it.

The Apollo provides network storage that time machine can use as bacup storage. If the network drive can be mounted, then the Apollo is doing it's job. I just tested my Apollo and can access the storage from both Ventura and Windows.

And in fact time machine succesfully runs on Ventura with the Apollo as storage.

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