SmartStor NS6700 WebPAM PROe web interface variations from manual

  • 189 Views
  • Last Post 10 August 2017
Gregory Bell posted this 05 August 2017

Hi,

I have a NS6700 device which I've discovered has a WebPAM PROe interface which does not match what is shown in the manual. I am running the latest firmware V03.01.0000.17 (2015/05/08).

Specifically I want to create schedules for turning the device on/off and yet the Power options do not exist in my web admin interface (I only see three options - Media Patrol, Redundancy Check, Spare Check). When I review the documentation, the add schedule feature should offer 5 options, which includes the Power On and Power Off schedule.

Why would my NS6700's WebPAM PROe version be missing these features and how can I address this problem?

Thank you in advance for any assistance you can offer.

Order By: Standard | Latest | Votes
Dinesh Kannusamy posted this 05 August 2017

Hi Gregory,

 

SmartNAVI can be the utility to power on NAS by LAN, please make sure you have installed latest version V1.9.0.9 and also please make sure you have compatible version of OS and Browser which has the options.

 

Below is the link to download the compatiblity list:

https://promise.com/DownloadFile.aspx?DownloadFileUID=1463

 

Thanks..

 

Gregory Bell posted this 06 August 2017

Thank you for your quick reply Dinesh. I do have SmartNAVI V1.9.0.9 installed and I cannot see any option to control power on/off.

When I click on the NS6700 in the SmartNAVI screen I get the following message:

If I am already running the latest version ov SmartNAVI (which I again downloaded and installed from your website today), how can I upgrade it to meet the demand of the message displayed?

Gregory Bell posted this 08 August 2017

Any further ideas Dinesh?

Dinesh Kannusamy posted this 08 August 2017

Hi Gregory, 

 

Please uninstall the SmartNAVI and use the link below to download the latest version and check. 

Windows - https://promise.com/DownloadFile.aspx?DownloadFileUID=904

Mac OS X - https://promise.com/DownloadFile.aspx?DownloadFileUID=905

If it is still the same then please create a web support ticket in support.promise.com by registering the product with the unit serial number. 

Thanks..

 

Gregory Bell posted this 10 August 2017

Hi Dinesh, the link provided above is the same 1.9.0.9 version I have installed already.  I will create a support ticket.

Thank you.

Search
Categories
Close